If dispatching fire units is your main job function, then you might think it’s easy. If it’s your second language, however, you may have numerous questions, like, “Why do we send so much equipment? Why can’t they say the fire is out rather than ‘knocked down’? And what on earth is PAR?” If you are new to fire dispatching or you are in a combined center and fire dispatching is your second language then this session is for you. We will go over equipment and terms relevant to fire dispatching and clear up these questions so you can provide the best service possible.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
