Leading the Toxic Employee is challenging for any 9-1-1 agency manager. They are the ones who make everyone else hate to come to work. They are disruptive to the work environment and can cause good employees to quit. In this PSAP Leadership Webinar, Beth English, ENP, discusses how to deal with Toxic Employees while maintaining your sanity. Beth deftly covers the different types of Toxic Employees and what you can do as an ECC manager to best manage them and their behaviors. She also covers Toxic Bosses and strategies to manage those situations.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
