With quality metrics reporting, choose from a variety of reports, views, and grading criteria.
For question filtering, add categories such as Initial Interview, CAD skills, or Telephone Protocol/Skill. With the browser-based interface, share personalized coaching materials directly with individual ECOs once grading is completed.
Apply analytics and examine overall performance of ECOs and teams. In your reporting, drill down from overall agency scores to individual scores, to individual categories, and to individual questions.
Report generation options
See metrics in a dashboard by table or by enhanced charts for visual comparisons.