Live911 equips First Responders with the ability to monitor in real time the location and live audio of incoming 911 emergency calls.
Share real-time 9-1-1 call audio and 9-1-1 caller’s GPS location
Get More Information Faster
Save More Lives
Increased On-Scene Awareness
While listening to the call’s live-streaming audio, First Responders can hear the interactions as a Call Taker asks questions and the caller responds. They can now hear the caller’s firsthand descriptions, sense of urgency, voice inflections and emotional tones along with background noises on scene – details and context that cannot always be conveyed via a CAD system.
Caller’s Location with Simultaneously Updated Mapping Records
Each Live911 connected call is geo-tagged and provides First Responders with the caller’s mapping records via an integration with RapidSOS. First Responders receive immediate updates if the caller moves to another location.
Location of Other Patrol Officers
On the Live911 map, patrol officers can see the other officers’ locations. This can assist them in –
- Developing a response plan while driving to a call
- Planning the creation of a perimeter
- Estimating the ETA of their back-up unit.
Include Other Support Personnel
With Live911, support personnel can also monitor the location and audio of incoming 9-1-1 calls. This gives Watch Commanders, Patrol Supervisors, UAS Operators, and other responders more information for their respective as needed responses.
Optimize Overall Response
“Live911 is critical right now as we evaluate the challenges law enforcement is facing. This tool assists officers by providing them with more information to make better informed decisions, to respond quicker and de-escalate dangerous situations, and to save people’s lives.”
First Responders:
Using RapidSOS profile data integration, a caller’s Location is accurately pinpointed to within a few feet.
Emergency Communication Centers
“Dispatchers must decipher and interpret information so quickly. This is a heavy burden and LIVE911 reduces some of the stress that our dispatchers have. Now we know our Officers are hearing it even if we physically can not type as fast as the caller speaks or air it as fast as we get it because we are doing fifteen other things and working seven other hot calls. The software is not used because we as dispatchers are giving bad information or not enough information or because we are not fast enough. It is a tool that enhances what we are already doing well which is to give the Officers as much information as we can as fast as we can.”
- Defuse caller’s frustration with questioning by informing them, “Officers are listening.”
- Dispatchers can see the caller’s location in relation to nearby officers.
“Live911 does not change how the dispatcher prioritizes calls for service. Live911 has actually enhanced their job.”
Citizens and Community
Improved response times
Better situational awareness
Improved response times
Better situational awareness
Live911 interface allows First Responders to:
