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Aztec High School Shooting – “The School Shooting You Didn’t Hear About”

Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.

By |August 6th, 2019|Webinars|Comments Off on Aztec High School Shooting – “The School Shooting You Didn’t Hear About”

Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?

By |July 16th, 2019|Quality Assurance|Comments Off on Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker

Another trainee bit the dust, which means you’re still [...]

By |June 28th, 2019|Webinars|Comments Off on From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker

As They Keep Calm & Carry On – Thoughts on Telecommunicator Recognition

We cannot express our appreciation enough for those of you who are there to help everyone, every day. You are the true First Responder. Celebrate yourselves this week, celebrate the good you do, and celebrate the fact that there are people who really do appreciate you and are thankful that you are there for us.

By |April 16th, 2019|News|Comments Off on As They Keep Calm & Carry On – Thoughts on Telecommunicator Recognition