9-1-1 telecommunicators are resilient by nature! But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy.
Have you ever wondered how 9-1-1 works? Or what all the fields mean in the ANI/ALI display? Or even what ANI/ALI is? Find out how the magic happens.
Gain insights on how clearly seeing the "big picture" can help you clarify and navigate the complexities of your public education program.
Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.
You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?
The TX TERT state coordinator will review lessons learned from the deployments and steps taken following previous deployments.
From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker
Another trainee bit the dust, which means you’re still [...]
You plan for those times when a critical incident [...]
Have you ever done something that you wish someone had [...]
We cannot express our appreciation enough for those of you who are there to help everyone, every day. You are the true First Responder. Celebrate yourselves this week, celebrate the good you do, and celebrate the fact that there are people who really do appreciate you and are thankful that you are there for us.