Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR)
Learn about the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR.
10 Benefits of Outsourced QA
How do we handle the extra information of modern 9-1-1 calls while keeping up with QA Standards? Here are ten reasons for outsourcing your QA.
Drones and 9-1-1: Are You Ready for THIS?
Drones have been the must have toy for the "big boys", but they aren't just toys any more. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.
CYA! Cover Your Agency with Documentation
It's inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So, how will you protect your agency?
9-1-1 Technology for Non-Engineers: Episode 2 The Rest of the Story
NG9-1-1 is taking PSAPs to the next level of modern communications. Text, video, data, GIS, and more can be received, captured and shared in real time.
Largest Illinois CAC Service Goes Digital to Advance Forensic Interviewing
To build sustainability and continuity across the centers, ANC chose V2 Advocate Interview Room Recording for Child Advocacy Centers (V2) as their solution.
The 3 Keys to Beating Dispatcher Stress
9-1-1 telecommunicators are resilient by nature! But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy.
9-1-1 Technology for Non-Engineers: How the Magic Happens
Have you ever wondered how 9-1-1 works? Or what all the fields mean in the ANI/ALI display? Or even what ANI/ALI is? Find out how the magic happens.
9-1-1 Public Education: The Big Picture
Gain insights on how clearly seeing the "big picture" can help you clarify and navigate the complexities of your public education program.
Aztec High School Shooting – “The School Shooting You Didn’t Hear About”
Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.