9-1-1 Public Education: The Big Picture
Gain insights on how clearly seeing the "big picture" can help you clarify and navigate the complexities of your public education program.
Aztec High School Shooting – “The School Shooting You Didn’t Hear About”
Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.
Quality Assurance: Surprising things QA can reveal about your 9-1-1 center
You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?
TX TERT Hurricane Harvey Telecommunicator Response
The TX TERT state coordinator will review lessons learned from the deployments and steps taken following previous deployments.
From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker
Another trainee bit the dust, which means you’re still [...]
Multi-Agency Critical Incidents – Or Herding Cats 101
You plan for those times when a critical incident [...]
Telecommunicator Recognition (on a Shoestring Budget)
Have you ever done something that you wish someone had [...]
As They Keep Calm & Carry On – Thoughts on Telecommunicator Recognition
We cannot express our appreciation enough for those of you who are there to help everyone, every day. You are the true First Responder. Celebrate yourselves this week, celebrate the good you do, and celebrate the fact that there are people who really do appreciate you and are thankful that you are there for us.
V2 Advocate Announces Partnership with VidaNyx
The partnership between V2 Advocate Interview Room Recording and VidaNyx brings the cloud to digital workflows used by CACs as they protect children.
Quality Assurance: Do You Have A Missing Link?
Don’t let your agency be compromised. You might be missing a link in your quality assurance. Read more to find overlooked areas and what to do about it.