You plan for disasters and other critical incidents. You write procedures so that everyone is on the same page. But have you thought of everything? Of course not, it’s almost impossible to think of everything until you’ve gone through that one in a million incident and by then, it’s too late. Let’s talk about some critical incidents and determine what else we can add to your list of things to be prepared for.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
