Have you ever had a challenging employee incident that wasn’t covered in your employee manual? You’ve got the “manual” to tell you the rules everyone has to follow in your agency. You also have those employees who change those rules to suit themselves. So, how do you handle those things that aren’t in the manual? Learn from situations other 911 leaders have faced so you can handle those “out of the box” situations as they arise. Beth English, ENP, presents and draws upon her experience and that of other ECC Leaders. This is webinar #4 of our PSAP Leadership Series.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
