This is webinar #6 of our PSAP Leadership series! Which relationships can be a minefield in the ECC? Beth English, ENP, takes you through the most explosive ones — because we all have relationships at work, whether friendly, adversarial, romantic or just business. She shares perspective and guidance on how to lead your ECC employees through these relationships that affect the workplace.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
