But wait there’s more: NG9-1-1!

NG9-1-1 technologies have become a necessity with an increasingly mobile and networked society. Vital information can be received, captured and shared in real time, including text, video, data, GIS, and more. NG9-1-1 is taking PSAPs to the next level of modern communications.

In her November webinar, “9-1-1 Technology for Non-Engineers: How the Magic Happens”, Beth went over how the magic happens from the beginning of 9-1-1 through wireless and VoIP. In this webinar, she will cover the rest of the story, and build on what was previously covered and show what’s in progress for NG9-1-1. she will also discuss what NG9-1-1 is, and what it isn’t.

This class is for new employees and those who aren’t new but want to understand how the magic happens.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications profession, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.