Leading Through the Relationship Minefield
Published On: August 17th, 2022Categories: WebinarsEveryone has relationships at work, whether friendly, adversarial, romantic, or just business. In this session we will talk about how to lead your employees through these relationships that affect the workplace.
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This is webinar #6 of our PSAP Leadership series! Which relationships can be a minefield in the ECC? Beth English, ENP, takes you through the most explosive ones — because we all have relationships at work, whether friendly, adversarial, romantic or just business. She shares perspective and guidance on how to lead your ECC employees through these relationships that affect the workplace.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
</p> <p>This is webinar #6 of our PSAP Leadership series! Which relationships can be a minefield in the ECC? Beth English, ENP, takes you through the most explosive ones — because we all have relationships at work, whether friendly, adversarial, romantic or just business. She shares perspective and guidance on how to lead your ECC employees through these relationships that affect the workplace.</p> <p>
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Leading the Toxic Employee is challenging for any 9-1-1 agency manager. They are the ones who make everyone else hate to come to work. They are disruptive to the work environment and can cause good employees to quit. In this PSAP Leadership Webinar, Beth English, ENP, discusses how to deal with Toxic Employees while maintaining your sanity. Beth deftly covers the different types of Toxic Employees and what you can do as an ECC manager to best manage them and their behaviors. She also covers Toxic Bosses and strategies to manage those situations.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
</p> <p>Leading the Toxic Employee is challenging for any 9-1-1 agency manager. They are the ones who make everyone else hate to come to work. They are disruptive to the work environment and can cause good employees to quit. In this PSAP Leadership Webinar, Beth English, ENP, discusses how to deal with Toxic Employees while maintaining your sanity. Beth deftly covers the different types of Toxic Employees and what you can do as an ECC manager to best manage them and their behaviors. She also covers Toxic Bosses and strategies to manage those situations.</p> <p>
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Have you ever had a challenging employee incident that wasn’t covered in your employee manual? You’ve got the “manual” to tell you the rules everyone has to follow in your agency. You also have those employees who change those rules to suit themselves. So, how do you handle those things that aren’t in the manual? Learn from situations other 911 leaders have faced so you can handle those “out of the box” situations as they arise. Beth English, ENP, presents and draws upon her experience and that of other ECC Leaders. This is webinar #4 of our PSAP Leadership Series.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
</p> <p>Have you ever had a challenging employee incident that wasn’t covered in your employee manual? You’ve got the “manual” to tell you the rules everyone has to follow in your agency. You also have those employees who change those rules to suit themselves. So, how do you handle those things that aren’t in the manual? Learn from situations other 911 leaders have faced so you can handle those “out of the box” situations as they arise. Beth English, ENP, presents and draws upon her experience and that of other ECC Leaders. This is webinar #4 of our PSAP Leadership Series.</p> <p>
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How do you know what you are looking for in a new employee? Once you hire that new employee, how do you keep them? We’ll discuss the various ways of testing and interviewing to get the right fit for your agency, and what you need to do afterward to retain the right employee.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
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You got that promotion you were wanting, now what do you do? Let’s look at what you need to do to succeed in that new job, and go from being a good leader to a GREAT leader.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
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In part one of our PSAP Leadership Series, we will learn what leadership is, why we need leadership skills, which ones we already have, and which skills we need the most.
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.
