Webinars

Let's look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.

In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills we need the most.

Learn the benefits of hosting your PSAP call-taking solution in the cloud, the difference between a true cloud-native and a cloud-hosted application, and cloud-native infrastructure.

Learn how emergency event location is determined using network and cell-phone device location. We'll contrast the methods used by Apple, Google, and AML.

Learn about the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR.

Drones have been the must have toy for the "big boys", but they aren't just toys any more. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.

It's inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So, how will you protect your agency?

NG9-1-1 is taking PSAPs to the next level of modern communications. Text, video, data, GIS, and more can be received, captured and shared in real time.

9-1-1 telecommunicators are resilient by nature! But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy.