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9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This presentation underscores the importance of resilience and offers specific tools and strategies for more of it.

Learning Objectives:

In this session, participants will learn proven ways to:

  • Understand the underlying cause of work-related chronic/traumatic stress
  • Bring their best to their work life and home life, every day
  • Create more time for themselves to do the things most important to them 

Adam Timm

Presented by Adam Timm


The Healthy Dispatcher Logo

Adam Timm is a bestselling author, keynote speaker and consultant on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.

Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes, conference sessions and consulting across the country.

He is a board-certified stress management consultant and the author of two books, including the #1 bestseller, Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.

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Public Safety Education Series