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Everyone has biases, however, not everyone is aware of it. This is what is known as unconscious or implicit bias. Being unaware of having a bias makes it harder to combat it and having an unconscious bias in the workplace can derail your career before you get started.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

<p>Everyone has biases, however, not everyone is aware of it. This is what is known as unconscious or implicit bias. Being unaware of having a bias makes it harder to combat it and having an unconscious bias in the workplace can derail your career before you get started.</p> <p><img class="wp-image-395 size-full alignleft" src="https://comelectronics.com/wp-content/uploads/2018/08/Beth-Dept-Pic2-B.jpg" alt="" width="225" height="300" /></p> <p><strong><i>Presented by Beth English, ENP, Trainer, Commercial Electronics</i></strong></p> <p>After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.</p>
Presented by Beth English, ENP, Trainer, Commercial Electronics
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.

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