Loading Events

Click the button below to register for this session.
Register

Dispatching is a calling, it is not something that everyone can do.  It takes a strong individual dedicated to helping others to the very best of their ability.  In order to keep our centers, our agencies, our communities and ourselves out of liability trouble it is imperative we train often and on current events utilizing all available resources.  We can never say ‘that won’t happen here’ because we never know what type of calls will happen on any given day so we must always be prepared.” — Tandra Malcom

December 7, 2017, Aztec High School in Aztec, New Mexico experienced a school shooting leaving two students dead and a community in shock.  This webinar will give an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.

Presented by Tandra K. Malcom, Operations Manager, San Juan County Communications Authority

Located in the Northwest corner of New Mexico in what is commonly referred to as the Four Corners, Aztec is a small community of about 6,500 people.   The City of Aztec Police and Fire departments are dispatched by a combined communications center that also serves the City of Farmington, the City of Bloomfield, and San Juan County, handling Police, Fire, and EMS.

<p>https://meeting.zoho.com/meeting/register?sessionId=1096109987</p> <p>&#8220;<em>Dispatching is a calling, it is not something that everyone can do.  It takes a strong individual dedicated to helping others to the very best of their ability.  In order to keep our centers, our agencies, our communities and ourselves out of liability trouble it is imperative we train often and on current events utilizing all available resources.  We can never say &#8216;that won’t happen here&#8217; because we never know what type of calls will happen on any given day so we must always be prepared.</em>&#8221; &#8212; <em>Tandra Malcom</em></p> <p>December 7, 2017, Aztec High School in Aztec, New Mexico experienced a school shooting leaving two students dead and a community in shock.  This webinar will give an understanding of this incident from the dispatch center&#8217;s perspective including pre-planning, lessons learned and moving forward after the incident.</p> <p><em><strong>Presented by Tandra K. Malcom, Operations Manager, San Juan County Communications Authority</strong></em></p> <p>Located in the Northwest corner of New Mexico in what is commonly referred to as the Four Corners, Aztec is a small community of about 6,500 people.   The City of Aztec Police and Fire departments are dispatched by a combined communications center that also serves the City of Farmington, the City of Bloomfield, and San Juan County, handling Police, Fire, and EMS.</p>
Presented by Beth English, ENP, Trainer, Commercial Electronics
After 36 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth has been a popular trainer, presenting at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and served as President of the Texas Chapter of the National Emergency Number Association (NENA). During her time with us at Commercial Electronics, Beth wore multiple hats including developing this webinar training series geared toward public safety telecommunicator professionals which we continue to make available.

Share this on the platform of your choice!