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HigherGround Training

Meet the Instructor

Beth English, ENP, CMCP

With a passion for 9-1-1 and the communications profession, Beth English is a power user and advocate of HigherGround’s Capture911 having brought HG on board at three different PSAPs. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE). An active NENA volunteer, she is Past-president of the Texas Chapter. After more than 31 years of service in Public Safety Communications, Beth recently joined the Commercial Electronics’ team to oversee CE’s HG Training and QA program, CEQIP.

Beth English, ENP, CMCP

With a passion for 9-1-1 and the communications profession, Beth English is a power user and advocate of HigherGround’s Capture911 having brought HG on board at three different PSAPs. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE). An active NENA volunteer, she is Past-president of the Texas Chapter. After more than 31 years of service in Public Safety Communications, Beth recently joined the Commercial Electronics’ team to oversee CE’s HG Training and QA program, CEQIP.

Basic Training

HG Basic Training:

Who: Dispatch/Staff/New Hires

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered monthly

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

Advanced Training

Customizing Reports for Your Center

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.

Quality Assurance: How to make it work for you

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

HG’s QA is a great tool for trainers and managers. At the conclusion of this webinar you will know how to use and customize Advance Playback and Real-Time Monitor to identify how communicators are spending their time. Learn how to track by agent and monitor in real-time radio and phone traffic. In addition learn how to create your own reports and grading forms.

Recording for Administrators & Supervisors

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 3 one-hour webinars – Offered three times per year

File, Favorites, Dashboards, Settings and Run are five powerful tabs on your HigherGround Application Menu Bar. This series of three one-hour webinars will cover each tab’s capabilities. Learn how to use each to personalize and optimize your HG recording system for administration and supervision.

Offered on 3 consecutive days.

Sign up for one, two or all three webinars.

Webinar one: Settings and Run Tabs, Advanced User and Report Settings

This webinar will cover how to use the Settings Tab options to make your system work the way you want to work. Also covered is the Run tab. From this tab you can run your choice of modules, in addition to switching user log-ins on the fly at a workstation.

Webinar two: Dashboards Tab, Your Center at a Glance

After this webinar, you will be able to create your own custom overview and vantage viewpoint of your center with the Dashboard Tab. Learn how to see your center’s performance at a glance.

Webinar three: File and Favorites Tabs, Shortcuts to Showcase Performance

This webinar will focus on the File and Favorites tabs. Each of these tabs will provide you valuable shortcuts to information and formats that help you keep track of performance in your center.

Flexible Group Training

Schedule onsite training at a time convenient to your team that meets your specific agency needs. For more info and rates, contact: info@comelectronics.com.

Upcoming Classes

HigherGround Basic Training

November 19 @ 4:00 pm - 5:00 pm CST

HigherGround Basic Training

December 17 @ 11:00 am - 12:00 pm CST

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