HigherGround Advanced Training: Manage
2020-05-20 11:00 - 12:00 (America/Chicago)
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1076451475

PSAP In The Cloud
2020-06-03 12:00 - 13:00
This webinar will investigate the nine benefits of hosting your PSAP call-taking solution in the cloud. Also, the difference between a true cloud-native application and a cloud-hosted application will be detailed. Finally, an actual cloud-native infrastructure will be reviewed.
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Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne
Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.
This webinar will investigate the nine benefits of hosting your PSAP call-taking solution in the cloud. Also, the difference between a true cloud-native application and a cloud-hosted application will be detailed. Finally, an actual cloud-native infrastructure will be reviewed.

https://meeting.zoho.com/meeting/register?sessionId=1011701685

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne

Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.

HigherGround Basic Training
2020-06-09 19:00 - 20:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1096952155

Arizona APCO/NENA State Training Conference - Canceled
2020-06-10 09:00 - 14:00
Exhibit Hours: 9:00 am – 2:00 pm
Renaissance Phoenix Glendale Hotel & Spa 9495 W Coyotes Blvd Glendale, AZ 85305

Exhibit Hours: 9:00 am – 2:00 pm

Renaissance Phoenix Glendale Hotel & Spa 9495 W Coyotes Blvd Glendale, AZ 85305

HigherGround Advanced Training: Quality Assurance
2020-06-25 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1027605485

The Top 6 Leadership Skills You Need
2020-07-01 12:00 - 13:00
Some people are natural born leaders, but most of us have to work at developing leadership skills. But why do we need them, and which skills do we need? In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills are the ones we need the most.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Some people are natural born leaders, but most of us have to work at developing leadership skills. But why do we need them, and which skills do we need? In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills are the ones we need the most.

https://meeting.zoho.com/meeting/register?sessionId=1075188472

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

National Public Safety Educator Forum (NPEF) Conference Canceled
2020-07-12 - 2020-07-15 | Austin, TX, USA
Silver Sponsor

Silver Sponsor

HG Advanced Training- Advanced User Settings
2020-07-21 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1010206973

HG Advanced Training - Dashboards
2020-07-22 12:00 - 13:00

HG Advanced Training- Shortcuts to Showcase Performance
2020-07-23 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1030428188

APCO Conference - Canceled
2020-08-03 - 2020-08-04
Booth#: 1133 (New Number!)Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services
Orange County Convention Center 9800 International Drive Orlando, FL 32819

Booth#: 1133 (New Number!)
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

Orange County Convention Center 9800 International Drive Orlando, FL 32819

You're a New Leader, Now What?
2020-08-05 12:00 - 13:00
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.

https://meeting.zoho.com/meeting/register?sessionId=1069597608

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Crimes Against Children Conference - Canceled
2020-08-10 - 2020-08-12
Booth#: 44
Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)
Sheraton Dallas Hotel 400 N Olive St. Dallas, TX 75201

Booth#: 44

Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

Sheraton Dallas Hotel 400 N Olive St. Dallas, TX 75201

HG Basic Training
2020-08-13 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1068265145

HG Advanced Training- Customizing Reports for Your Center
2020-08-18 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1022836533

TX Chief Deputies Association Conference - Canceled
2020-08-24 - 2020-08-26
Exhibiting: V2 Shield Interview Room Recording for Law Enforcement
Inn Of The Hills 1001 Junction Hwy Kerrville, TX 78028

Exhibiting: V2 Shield Interview Room Recording for Law Enforcement

Inn Of The Hills 1001 Junction Hwy Kerrville, TX 78028

TX Public Safety Conference
2020-08-30 - 2020-09-02 | Galveston, TX, USA, United States
Booth #: 217/219 – Longhorn Sponsor
Galveston Island Convention Center 5600 Seawall Blvd Galveston, TX 77551
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services
Bronze IP Night Sponsor
Presentations by Beth English: “From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker” and “Combatting Unconscious Bias – Taking the Blinders Off”

Booth #: 217/219 – Longhorn Sponsor

Galveston Island Convention Center 5600 Seawall Blvd Galveston, TX 77551

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

Bronze IP Night Sponsor

Presentations by Beth English: “From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker” and “Combatting Unconscious Bias – Taking the Blinders Off”

Recruiting and Interviewing: Picking the Right People
2020-09-02 12:00 - 13:00
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.

https://meeting.zoho.com/meeting/register?sessionId=1037339324

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-09-10 16:00 - 17:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1034125437

HG Advanced Training - Manage
2020-09-21 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1097755196

NENA Conference - Canceled
2020-09-24 - 2020-09-29
Booth#: 634Exhibit Times: TBA
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services
The Long Beach Convention & Entertainment Center 300 E Ocean Blvd Long Beach, CA 90802
“Combating Unconscious Bias – Taking the Blinders Off” presented by Beth English, ENP

Booth#: 634
Exhibit Times: TBA

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

The Long Beach Convention & Entertainment Center 300 E Ocean Blvd Long Beach, CA 90802

“Combating Unconscious Bias – Taking the Blinders Off” presented by Beth English, ENP

New York State Children's Alliance Leadership Conference - Virtual
2020-10-05
V2 Advocate Interview Room Recording for Child Advocacy Centers is a Brooklyn Bridge Sponsor and will be giving away a Comfort Frog to a lucky NY CAC.

V2 Advocate Interview Room Recording for Child Advocacy Centers is a Brooklyn Bridge Sponsor and will be giving away a Comfort Frog to a lucky NY CAC.

Arkansas APCO/NENA - Canceled
2020-10-07 - 2020-10-08
Bronze Sponsor
Booth: TBA
Exhibiting: HigherGround, Carbyne, CEQIP QA Services
Exhibit Times:
9:00 a.m. – 3:30 pm
Evening Special Event with Exhibitors (includes dinner): 6:00 pm – 9:00 pm
Benton Event Center
17322 Interstate 30 North
Hickory Square Shopping Center
Benton, AR 72019

Bronze Sponsor

Booth: TBA

Exhibiting: HigherGround, Carbyne, CEQIP QA Services

Exhibit Times:

9:00 a.m. – 3:30 pm

Evening Special Event with Exhibitors (includes dinner): 6:00 pm – 9:00 pm

Benton Event Center

17322 Interstate 30 North

Hickory Square Shopping Center

Benton, AR 72019

The Leadership Twilight Zone: Handling Situations That Aren't in the Manual
2020-10-07 12:00 - 13:00
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.

https://meeting.zoho.com/meeting/register?sessionId=1019520492

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

National Children's Alliance Urban Forum - Canceled
2020-10-14 - 2020-10-15 | Charlotte, NC, USA
NCA Platinum Corporate Partner
Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

NCA Platinum Corporate Partner

Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

Idaho 911 PSAP Seminar (8th Annual) - Canceled
2020-10-19 - 2020-10-23 | Boise, ID, USA
Silver Sponsor
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

Silver Sponsor

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

HG Basic Training - New Date
2020-10-20 09:00 - 10:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1033465479

HG Advanced Training- Quality Assurance
2020-10-22 13:00 - 14:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1011673136

HG V9 Basic Training
2020-10-29 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1027571283

Leading the Toxic Employee
2020-11-04 12:00 - 13:00
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.

https://meeting.zoho.com/meeting/register?sessionId=1029872108

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
