Commercial Electronics

HG Basic Training
2021-01-13 17:00 - 18:00 (America/Chicago)
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG V9 Basic Training
2021-01-12 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Excited Delirium: An Overview for ECOs
2021-01-06 12:00 - 13:00
Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Advanced Training- Customizing Reports for Your Center
2020-12-17 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1050723649

National Children's Alliance Leadership Virtual Conference - Updated
2020-12-14 - 2020-12-17 | Virtual Conference
Champion Show Sponsor
NCA Platinum Corporate Partner
Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers

Champion Show Sponsor

NCA Platinum Corporate Partner

Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers

HG Basic Training
2020-12-08 14:00 - 15:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1049303702

Leading Through the Relationship Minefield
2020-12-02 12:00 - 13:00
Relationships: Everyone has relationships at work, whether friendly, adversarial, romantic, or just business. It’s not always easy to be a leader in some of these instances and, in fact, it can be like walking through a minefield. In this session we will talk about ways to lead through these relationships, whether they are yours or your employees’.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Relationships: Everyone has relationships at work, whether friendly, adversarial, romantic, or just business. It’s not always easy to be a leader in some of these instances and, in fact, it can be like walking through a minefield. In this session we will talk about ways to lead through these relationships, whether they are yours or your employees’.

https://meeting.zoho.com/meeting/register?sessionId=1062417286

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Advanced Training- Shortcuts to Showcase Performance
2020-11-19 12:00 - 12:30
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1089984301

HG V9 Basic Training
2020-11-18 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1018789379

HG Advanced Training- Dashboards, Your Center at a Glance
2020-11-18 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1088835307

HG Advanced Training- Advanced User Settings
2020-11-17 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1087238795

HG Basic Training
2020-11-06 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1020683465

Leading the Toxic Employee
2020-11-04 12:00 - 13:00
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.

https://meeting.zoho.com/meeting/register?sessionId=1029872108

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG V9 Basic Training
2020-10-29 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1027571283

HG Advanced Training- Quality Assurance
2020-10-22 13:00 - 14:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1011673136

HG Basic Training - New Date
2020-10-20 09:00 - 10:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1033465479

Idaho 911 PSAP Seminar (8th Annual) - Canceled
2020-10-19 - 2020-10-23 | Boise, ID, USA
Silver Sponsor
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

Silver Sponsor

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

National Children's Alliance Urban Forum - Canceled
2020-10-14 - 2020-10-15 | Charlotte, NC, USA
NCA Platinum Corporate Partner
Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

NCA Platinum Corporate Partner

Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

The Leadership Twilight Zone: Handling Situations That Aren't in the Manual
2020-10-07 12:00 - 13:00
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.

https://meeting.zoho.com/meeting/register?sessionId=1019520492

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Arkansas APCO/NENA - Canceled
2020-10-07 - 2020-10-08
Bronze Sponsor
Booth: TBA
Exhibiting: HigherGround, Carbyne, CEQIP QA Services
Exhibit Times:
9:00 a.m. – 3:30 pm
Evening Special Event with Exhibitors (includes dinner): 6:00 pm – 9:00 pm
Benton Event Center
17322 Interstate 30 North
Hickory Square Shopping Center
Benton, AR 72019

Bronze Sponsor

Booth: TBA

Exhibiting: HigherGround, Carbyne, CEQIP QA Services

Exhibit Times:

9:00 a.m. – 3:30 pm

Evening Special Event with Exhibitors (includes dinner): 6:00 pm – 9:00 pm

Benton Event Center

17322 Interstate 30 North

Hickory Square Shopping Center

Benton, AR 72019

New York State Children's Alliance Leadership Conference - Virtual
2020-10-05
V2 Advocate Interview Room Recording for Child Advocacy Centers is a Brooklyn Bridge Sponsor and will be giving away a Comfort Frog to a lucky NY CAC.

V2 Advocate Interview Room Recording for Child Advocacy Centers is a Brooklyn Bridge Sponsor and will be giving away a Comfort Frog to a lucky NY CAC.

NENA Conference - Canceled
2020-09-24 - 2020-09-29
Booth#: 634Exhibit Times: TBA
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services
The Long Beach Convention & Entertainment Center 300 E Ocean Blvd Long Beach, CA 90802
“Combating Unconscious Bias – Taking the Blinders Off” presented by Beth English, ENP

Booth#: 634
Exhibit Times: TBA

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

The Long Beach Convention & Entertainment Center 300 E Ocean Blvd Long Beach, CA 90802

“Combating Unconscious Bias – Taking the Blinders Off” presented by Beth English, ENP

HG Advanced Training - Manage
2020-09-21 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1097755196

HG Basic Training
2020-09-10 16:00 - 17:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1034125437

Recruiting and Interviewing: Picking the Right People
2020-09-02 12:00 - 13:00
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.

https://meeting.zoho.com/meeting/register?sessionId=1037339324

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

TX Public Safety Conference
2020-08-30 - 2020-09-02 | Galveston, TX, USA, United States
Booth #: 217/219 – Longhorn Sponsor
Galveston Island Convention Center 5600 Seawall Blvd Galveston, TX 77551
Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services
Bronze IP Night Sponsor
Presentations by Beth English: “From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker” and “Combatting Unconscious Bias – Taking the Blinders Off”

Booth #: 217/219 – Longhorn Sponsor

Galveston Island Convention Center 5600 Seawall Blvd Galveston, TX 77551

Exhibiting: HigherGround, Carbyne, CEQIP – Quality Assurance (QA) Services

Bronze IP Night Sponsor

Presentations by Beth English: “From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker” and “Combatting Unconscious Bias – Taking the Blinders Off”

TX Chief Deputies Association Conference - Canceled
2020-08-24 - 2020-08-26
Exhibiting: V2 Shield Interview Room Recording for Law Enforcement
Inn Of The Hills 1001 Junction Hwy Kerrville, TX 78028

Exhibiting: V2 Shield Interview Room Recording for Law Enforcement

Inn Of The Hills 1001 Junction Hwy Kerrville, TX 78028

HG Advanced Training- Customizing Reports for Your Center
2020-08-18 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1022836533

HG Basic Training
2020-08-13 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1068265145

Crimes Against Children Conference - Canceled
2020-08-10 - 2020-08-12
Booth#: 44
Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)
Sheraton Dallas Hotel 400 N Olive St. Dallas, TX 75201

Booth#: 44

Exhibiting: V2 Advocate Interview Room Recording for Child Advocacy Centers (CACs)

Sheraton Dallas Hotel 400 N Olive St. Dallas, TX 75201
