Commercial Electronics

HigherGround V9 Manage Training
2021-03-17 15:00 - 16:00 (America/Chicago)
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings.
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211026&zaid=10010108523&utm_st_source=embed&header=true

Constructive Criticism: Because Morale Doesn't Improve with Beatings
2021-04-07 12:00 - 13:00
We are all very good at providing criticism to others, whether they want it or not, but how do we provide criticism that makes others want to take note and do better? Join us for this session and learn how to provide constructive criticism that will make your employees or trainees want to G.R.I.P.E.
We are all very good at providing criticism to others, whether they want it or not, but how do we provide criticism that makes others want to take note and do better? Join us for this session and learn how to provide constructive criticism that will make your employees or trainees want to G.R.I.P.E. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000217040&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2021-04-08 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211034&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-04-08 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211043&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced Training: Customizing Reports for Your Center
2021-04-13 13:00 - 14:00
In this lesson, we will learn how to customize reports for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals.
In this lesson, we will learn how to customize reports for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211051&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Advanced Training: Customizing Reports for Your Center
2021-04-13 15:00 - 16:00
In this lesson, we will learn how to customize reports in V9 for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals.
In this lesson, we will learn how to customize reports in V9 for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000217023&zaid=10010108523&utm_st_source=embed&header=true

Complacency: The Silent Killer of ECCs
2021-06-02 12:00 - 13:00
There are many things that can go wrong in a communications center, from mistakes in entering an address to failure to properly document unacceptable behavior. One of the biggest causes of these issues is complacency. Employees and supervisors get comfortable and put it on “auto-pilot” leading to crashes that cost lives and jobs. Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency. ”>
There are many things that can go wrong in a communications center, from mistakes in entering an address to failure to properly document unacceptable behavior. One of the biggest causes of these issues is complacency. Employees and supervisors get comfortable and put it on “auto-pilot” leading to crashes that cost lives and jobs. Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000482011&zaid=10010108523&utm_st_source=embed&header=true”>

HigherGround Basic Training
2021-06-17 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000497022&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Manage Training
2021-06-30 10:00 - 11:00, 2021-11-08 13:00 - 14:00
You have learned the basics of the HigherGround recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround V9 Manage Training
2021-06-30 13:00 - 14:00, 2021-11-08 16:00 - 17:00
You have learned the basics of the HigherGround V9 recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround Basic Training
2021-07-06 14:00 - 15:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513005&zaid=10010108523&utm_st_source=embed&header=true

Is Cancel Culture canceling your ability to do your job?
2021-07-07 12:00 - 13:00
Getting information from callers is difficult without the extra pressure of Cancel Culture. And what about managing employees? Can you still do that without violating the rules of Cancel Culture? Let’s talk about those new rules and what this new cultural movement is doing to your ability to do your job.

HigherGround V9 Basic Training
2021-07-07 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000509011&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Quality Assurance
2021-07-14 13:00 - 14:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513028&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Quality Assurance
2021-07-14 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513021&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced User Settings
2021-08-10 12:00 - 13:00
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. “
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. “https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513036&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Dashboards: Your Center at a Glance
2021-08-11 12:00 - 13:00
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513044&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Shortcuts to Showcase Performance
2021-08-12 12:00 - 13:00
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the File, View and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the File, View and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513052&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2021-08-24 11:00 - 12:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513060&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-08-25 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513068&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Quality Assurance
2021-10-04 09:00 - 10:00
HG’s Quality Assurance is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s Quality Assurance is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://us02web.zoom.us/meeting/register/tZAof-oqzgrHt3HkrG4iLxfH8RjQvhRCe5j

HigherGround V9 Quality Assurance
2021-10-04 16:00 - 17:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://us02web.zoom.us/meeting/register/tZAude-vqTsiGdfjrn-wbStytMHssHSICS2R

HigherGround V9 Basic Training
2021-10-21 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZIpceCtqT8oHNxQ4rI13S_Xl_fL_VWiUlKr

HigherGround Basic Training
2021-10-21 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZYoceqhpz4tGdYDNPROouO8ML_XXLmikZgq

HigherGround Basic Training
2021-11-17 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZYpdOCqrTstE9Gi0nYOTjbZyq4qpxgWaI5c

HigherGround V9 Basic Training
2021-11-17 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZwvde2sqDMsGdIXn5_uQ4EP2wjWnR6lZOUV

HigherGround Basic Training
2021-12-06 08:00 - 09:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZcscuCpqz0jGNUUPP0n2LBNEBw9yAb6ChFT

HigherGround V9 Basic Training
2021-12-06 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZApceCtqjsiGt3RI2dashesF_KUXGeAIEDnKXLHS
