Commercial Electronics

Excited Delirium: An Overview for ECOs
2021-01-06 12:00 - 13:00 (America/Chicago)
Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG V9 Basic Training
2021-01-12 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2021-01-13 17:00 - 18:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Advanced User Settings
2021-01-19 12:00 - 13:00
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Dashboards: Your Center At a Glance
2021-01-20 12:00 - 13:00
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Shortcuts to Showcase Performance
2021-01-21 12:00 - 13:00
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session, we will cover the File, View, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session, we will cover the File, View, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

They're Here: What You Need to Know About Training Gen-Z
2021-02-03 12:00 - 13:00
Sixty-one million Gen Zers have recently entered the workforce and are radically changing it forever. They have different expectations, behaviors, and preferences. Trainers are going to have to adjust their processes in order to train this new generation. Join us to learn what differences Gen-Z is going to make to the workforce and what differences you will face in training them.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Sixty-one million Gen Zers have recently entered the workforce and are radically changing it forever. They have different expectations, behaviors, and preferences. Trainers are going to have to adjust their processes in order to train this new generation. Join us to learn what differences Gen-Z is going to make to the workforce and what differences you will face in training them.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HigherGround Quality Assurance
2021-02-08 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000104043&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Quality Assurance
2021-02-09 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110021&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-02-16 16:00 - 17:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000105003&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training - Canceled
2021-02-17 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110030&zaid=10010108523&utm_st_source=embed&header=true

Implicit Bias: Ripping the Blinders Off
2021-03-03 12:00 - 13:00
Everyone has biases, however, not everyone is aware of it. This is what is known as unconscious or implicit bias. Being unaware of having a bias makes it harder to combat it and having an unconscious bias in the workplace can derail your career before you get started.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Everyone has biases, however, not everyone is aware of it. This is what is known as unconscious or implicit bias. Being unaware of having a bias makes it harder to combat it and having an unconscious bias in the workplace can derail your career before you get started.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HigherGround V9 Basic Training
2021-03-09 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211011&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2021-03-10 16:00 - 17:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211003&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Manage Training
2021-03-16 14:00 - 15:00
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings.
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211018&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Manage Training
2021-03-17 15:00 - 16:00
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings.
You have learned the basics of the HigherGround recording system, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211026&zaid=10010108523&utm_st_source=embed&header=true

Constructive Criticism: Because Morale Doesn't Improve with Beatings
2021-04-07 12:00 - 13:00
We are all very good at providing criticism to others, whether they want it or not, but how do we provide criticism that makes others want to take note and do better? Join us for this session and learn how to provide constructive criticism that will make your employees or trainees want to G.R.I.P.E.
We are all very good at providing criticism to others, whether they want it or not, but how do we provide criticism that makes others want to take note and do better? Join us for this session and learn how to provide constructive criticism that will make your employees or trainees want to G.R.I.P.E. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000217040&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2021-04-08 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211034&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-04-08 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch, Staff, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211043&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced Training: Customizing Reports for Your Center
2021-04-13 13:00 - 14:00
In this lesson, we will learn how to customize reports for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals.
In this lesson, we will learn how to customize reports for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211051&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Advanced Training: Customizing Reports for Your Center
2021-04-13 15:00 - 16:00
In this lesson, we will learn how to customize reports in V9 for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals.
In this lesson, we will learn how to customize reports in V9 for agents, times, stations, departments, and divisions, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000217023&zaid=10010108523&utm_st_source=embed&header=true

Complacency: The Silent Killer of ECCs
2021-06-02 12:00 - 13:00
There are many things that can go wrong in a communications center, from mistakes in entering an address to failure to properly document unacceptable behavior. One of the biggest causes of these issues is complacency. Employees and supervisors get comfortable and put it on “auto-pilot” leading to crashes that cost lives and jobs. Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency. ”>
There are many things that can go wrong in a communications center, from mistakes in entering an address to failure to properly document unacceptable behavior. One of the biggest causes of these issues is complacency. Employees and supervisors get comfortable and put it on “auto-pilot” leading to crashes that cost lives and jobs. Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000482011&zaid=10010108523&utm_st_source=embed&header=true”>

HigherGround Basic Training
2021-06-17 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000497022&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Manage Training
2021-06-30 10:00 - 11:00
You have learned the basics of the HigherGround recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround V9 Manage Training
2021-06-30 13:00 - 14:00
You have learned the basics of the HigherGround V9 recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround Basic Training
2021-07-06 14:00 - 15:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513005&zaid=10010108523&utm_st_source=embed&header=true

Is Cancel Culture canceling your ability to do your job?
2021-07-07 12:00 - 13:00
Getting information from callers is difficult without the extra pressure of Cancel Culture. And what about managing employees? Can you still do that without violating the rules of Cancel Culture? Let’s talk about those new rules and what this new cultural movement is doing to your ability to do your job.

HigherGround V9 Basic Training
2021-07-07 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000509011&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Quality Assurance
2021-07-14 13:00 - 14:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513028&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Quality Assurance
2021-07-14 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513021&zaid=10010108523&utm_st_source=embed&header=true
