HG Advanced Training- Shortcuts to Showcase Performance
2020-07-23 12:00 - 13:00 (America/Chicago)
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https://meeting.zoho.com/meeting/register?sessionId=1030428188

You're a New Leader, Now What?
2020-08-05 12:00 - 13:00
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.
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Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.

https://meeting.zoho.com/meeting/register?sessionId=1069597608

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-08-13 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1068265145

HG Advanced Training- Customizing Reports for Your Center
2020-08-18 11:00 - 12:00
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https://meeting.zoho.com/meeting/register?sessionId=1022836533

Recruiting and Interviewing: Picking the Right People
2020-09-02 12:00 - 13:00
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.

https://meeting.zoho.com/meeting/register?sessionId=1037339324

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-09-10 16:00 - 17:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1034125437

HG Advanced Training - Manage
2020-09-21 10:00 - 11:00
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https://meeting.zoho.com/meeting/register?sessionId=1097755196

The Leadership Twilight Zone: Handling Situations That Aren't in the Manual
2020-10-07 12:00 - 13:00
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.

https://meeting.zoho.com/meeting/register?sessionId=1019520492

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training - New Date
2020-10-20 09:00 - 10:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1033465479

HG Advanced Training- Quality Assurance
2020-10-22 13:00 - 14:00
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https://meeting.zoho.com/meeting/register?sessionId=1011673136

HG V9 Basic Training
2020-10-29 10:00 - 11:00
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https://meeting.zoho.com/meeting/register?sessionId=1027571283

Leading the Toxic Employee
2020-11-04 12:00 - 13:00
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
We all have them, the toxic employee. The one who makes everyone else hate to come to work. How do you lead those people when all you want to do is terminate them? Believe it or not, there are ways to handle them to minimize the damage they cause. In this session we will discuss various ways of dealing with them while maintaining your sanity.

https://meeting.zoho.com/meeting/register?sessionId=1029872108

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-11-06 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1020683465

HG Advanced Training- Advanced User Settings
2020-11-17 12:00 - 13:00
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https://meeting.zoho.com/meeting/register?sessionId=1087238795

HG Advanced Training- Dashboards, Your Center at a Glance
2020-11-18 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1088835307

HG V9 Basic Training
2020-11-18 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1018789379

HG Advanced Training- Shortcuts to Showcase Performance
2020-11-19 12:00 - 12:30
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1089984301

Leading Through the Relationship Minefield
2020-12-02 12:00 - 13:00
Relationships: Everyone has relationships at work, whether friendly, adversarial, romantic, or just business. It’s not always easy to be a leader in some of these instances and, in fact, it can be like walking through a minefield. In this session we will talk about ways to lead through these relationships, whether they are yours or your employees’.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Relationships: Everyone has relationships at work, whether friendly, adversarial, romantic, or just business. It’s not always easy to be a leader in some of these instances and, in fact, it can be like walking through a minefield. In this session we will talk about ways to lead through these relationships, whether they are yours or your employees’.

https://meeting.zoho.com/meeting/register?sessionId=1062417286

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-12-08 14:00 - 15:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1049303702

HG Advanced Training- Customizing Reports for Your Center
2020-12-17 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1050723649

Excited Delirium: An Overview for ECOs
2021-01-06 12:00 - 13:00
Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Although it’s been said that police are using Excited Delirium to justify police brutality, it is an actual diagnosis by the NIH. Join us for this overview of what exactly Excited Delirium is and if there are any steps you can take to help your responders should they encounter this situation.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG V9 Basic Training
2021-01-12 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2021-01-13 17:00 - 18:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.
This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

This training will benefit: Dispatch, Staff and New Hires.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Advanced User Settings
2021-01-19 12:00 - 13:00
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Dashboards: Your Center At a Glance
2021-01-20 12:00 - 13:00
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Training - Shortcuts to Showcase Performance
2021-01-21 12:00 - 13:00
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session, we will cover the File, View, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session, we will cover the File, View, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

They're Here: What You Need to Know About Training Gen-Z
2021-02-03 12:00 - 13:00
Sixty-one million Gen Zers have recently entered the workforce and are radically changing it forever. They have different expectations, behaviors, and preferences. Trainers are going to have to adjust their processes in order to train this new generation. Join us to learn what differences Gen-Z is going to make to the workforce and what differences you will face in training them.

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Sixty-one million Gen Zers have recently entered the workforce and are radically changing it forever. They have different expectations, behaviors, and preferences. Trainers are going to have to adjust their processes in order to train this new generation. Join us to learn what differences Gen-Z is going to make to the workforce and what differences you will face in training them.

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HigherGround Quality Assurance
2021-02-08 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000104043&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Quality Assurance
2021-02-09 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110021&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-02-16 16:00 - 17:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000105003&zaid=10010108523&utm_st_source=embed&header=true
