Commercial Electronics

CYA! Cover Your Agency with Documentation
2020-02-05 12:00 - 13:00 (America/Chicago)
It’s inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So, how will you protect your agency? Join us to learn the importance of documentation, instances for which documentation is needed, and how it needs to be worded in order to Cover Your Agency!
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
It’s inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So, how will you protect your agency? Join us to learn the importance of documentation, instances for which documentation is needed, and how it needs to be worded in order to Cover Your Agency!

https://meeting.zoho.com/meeting/register?sessionId=1091487503

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HigherGround Basic Training
2020-02-11 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1030084593

HigherGround Advanced Training: Manage
2020-02-19 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1028656527

Drones and 9-1-1: Are You Ready for THIS?
2020-03-04 12:00 - 13:00
Drones have been the must have toy for the “big boys”, but they aren’t just toys any more. Not only are they being used to stalk and harass victims, they are also being used in public safety to help with addressing, mapping, and combating crime. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Drones have been the must have toy for the “big boys”, but they aren’t just toys any more. Not only are they being used to stalk and harass victims, they are also being used in public safety to help with addressing, mapping, and combating crime. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.

https://meeting.zoho.com/meeting/register?sessionId=1091487503

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HigherGround Basic Training
2020-03-09 17:00 - 18:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1028661678

HigherGround Advanced Training: Quality Assurance
2020-03-24 15:00 - 16:00
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https://meeting.zoho.com/meeting/register?sessionId=1086097605

Carbyne: Free Coronavirus Monitoring to ECCs
2020-03-25 12:00 - 13:00
Who is Carbyne
What is and how does Carbyne’s technology work
How can this be applied to help deal with the CoronaVirus
Sneak peek of new interface for Carbyne technology
Questions and wrap up

Free Webinar
Can’t join us on Mar 25? Register and we’ll send you a recording.
Click the button below to register for this session.Register

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne
Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.

- Who is Carbyne

- What is and how does Carbyne’s technology work

- How can this be applied to help deal with the CoronaVirus

- Sneak peek of new interface for Carbyne technology

- Questions and wrap up

Free Webinar

Can’t join us on Mar 25? Register and we’ll send you a recording.

https://meeting.zoho.com/meeting/register?sessionId=1066790507

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne

Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.

Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR)
2020-04-01 12:00 - 13:00
Telecommunicators rely on land mobile radio (LMR) to perform their jobs; however most have little or no knowledge of LMR. This session will provide insight to the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR. Audience: Telecommunicators with limited knowledge of LMR.
Click the button below to register for this session.Register

Presented by Brian Hughes, Vice President of Strategic Programs, Eastern Communications Ltd
Brian has 44 years’ experience in the land mobile radio and he has held executive positions with Motorola, GE, LM Ericsson and Eastern Communications Ltd. These positions have included managing sales, marketing and distribution organizations in the United States as well as serving as the Director of Asia Pacific for Ericsson’s land mobile unit headquartered in Kuala Lumpur, Malaysia.
As a long time commercial member of APCO, Brian has served eight years on APCO’s Commercial Advisory Council (CAC), served as the CAC’s representative on APCO’s Board of Directors and was a Charter Member of APCO’s Conference and Exposition Advisory Committee.
Brian has also served as the host and presenter for the Career Advancement Center at APCO’s annual conference. In addition, Brian has addressed professional and trade seminars in Europe, Australia, China, Singapore, Korea, Malaysia and Indonesia as well as student and professional groups in the United States.
Telecommunicators rely on land mobile radio (LMR) to perform their jobs; however most have little or no knowledge of LMR. This session will provide insight to the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR. Audience: Telecommunicators with limited knowledge of LMR.

https://meeting.zoho.com/meeting/register?sessionId=1059487207

Presented by Brian Hughes, Vice President of Strategic Programs, Eastern Communications Ltd

Brian has 44 years’ experience in the land mobile radio and he has held executive positions with Motorola, GE, LM Ericsson and Eastern Communications Ltd. These positions have included managing sales, marketing and distribution organizations in the United States as well as serving as the Director of Asia Pacific for Ericsson’s land mobile unit headquartered in Kuala Lumpur, Malaysia.

As a long time commercial member of APCO, Brian has served eight years on APCO’s Commercial Advisory Council (CAC), served as the CAC’s representative on APCO’s Board of Directors and was a Charter Member of APCO’s Conference and Exposition Advisory Committee.

Brian has also served as the host and presenter for the Career Advancement Center at APCO’s annual conference. In addition, Brian has addressed professional and trade seminars in Europe, Australia, China, Singapore, Korea, Malaysia and Indonesia as well as student and professional groups in the United States.

HigherGround Basic Training
2020-04-09 18:00 - 19:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1029365725

HigherGround Advanced Training: Advanced User and Report Settings
2020-04-14 12:00 - 13:00
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https://meeting.zoho.com/meeting/register?sessionId=1011232691

HigherGround Advanced Training: Dashboards, Your Center At A Glance
2020-04-15 12:00 - 13:00
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https://meeting.zoho.com/meeting/register?sessionId=1072042364

HigherGround Advanced Training: Shortcuts to Showcase Performance
2020-04-16 12:00 - 13:00
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https://meeting.zoho.com/meeting/register?sessionId=1011551524

HigherGround Basic Training
2020-05-04 14:00 - 15:00
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https://meeting.zoho.com/meeting/register?sessionId=1088062735

HigherGround Advanced Training: Customizing Reports For Your Center
2020-05-05 14:00 - 15:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1027733999

Understanding Device Location
2020-05-06 12:00 - 13:00
This webinar will compare how an emergency event location is determined using network location (cell phone tower triangulation) and cell-phone device location. The differences between the methods used by Apple, Google, and AML are contrasted. Also, the information flow of how the device location data moves from the caller to the cloud, to the PSAP and back (if there is a re-bid).
Click the button below to register for this session.Register

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne
Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.
This webinar will compare how an emergency event location is determined using network location (cell phone tower triangulation) and cell-phone device location. The differences between the methods used by Apple, Google, and AML are contrasted. Also, the information flow of how the device location data moves from the caller to the cloud, to the PSAP and back (if there is a re-bid).

https://meeting.zoho.com/meeting/register?sessionId=1091487503

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne

Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.

HigherGround Advanced Training: Manage
2020-05-20 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1076451475

PSAP In The Cloud
2020-06-03 12:00 - 13:00
This webinar will investigate the nine benefits of hosting your PSAP call-taking solution in the cloud. Also, the difference between a true cloud-native application and a cloud-hosted application will be detailed. Finally, an actual cloud-native infrastructure will be reviewed.
Click the button below to register for this session.Register

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne
Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.
This webinar will investigate the nine benefits of hosting your PSAP call-taking solution in the cloud. Also, the difference between a true cloud-native application and a cloud-hosted application will be detailed. Finally, an actual cloud-native infrastructure will be reviewed.

https://meeting.zoho.com/meeting/register?sessionId=1011701685

Presented by Paul Tatro, Vice President of Strategic Partners, Carbyne

Paul is a software executive with core skills in education, international expansion, sales, sales support, curriculum development, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations, sales, sales support, training and professional seminars. Extensive experience in Blockchain, public safety, retail, banking, and telecom verticals, deploying enterprise software, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon, Blockchain Unchained, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years, Pam, in New Jersey. See Paul’s full work history at his LinkedIn Profile.

HigherGround Basic Training
2020-06-09 19:00 - 20:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1096952155

HigherGround Advanced Training: Quality Assurance
2020-06-25 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1027605485

The Top 6 Leadership Skills You Need
2020-07-01 12:00 - 13:00
Some people are natural born leaders, but most of us have to work at developing leadership skills. But why do we need them, and which skills do we need? In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills are the ones we need the most.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Some people are natural born leaders, but most of us have to work at developing leadership skills. But why do we need them, and which skills do we need? In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills are the ones we need the most.

https://meeting.zoho.com/meeting/register?sessionId=1075188472

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Advanced Training- Advanced User Settings
2020-07-21 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1010206973

HG Advanced Training - Dashboards
2020-07-22 12:00 - 13:00

HG Advanced Training- Shortcuts to Showcase Performance
2020-07-23 12:00 - 13:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1030428188

You're a New Leader, Now What?
2020-08-05 12:00 - 13:00
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
You had the skills, you proved yourself, and you got that new job. Now what? Let’s look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.

https://meeting.zoho.com/meeting/register?sessionId=1069597608

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-08-13 15:00 - 16:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1068265145

HG Advanced Training- Customizing Reports for Your Center
2020-08-18 11:00 - 12:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1022836533

Recruiting and Interviewing: Picking the Right People
2020-09-02 12:00 - 13:00
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Staffing: As a leader, it’s up to you to interview applicants and try to hire the right people. How do you know what you are looking for in a new employee? Do you hire someone with, or without, experience? In this session we will discuss the various ways of testing and interviewing to get the right fit for your agency.

https://meeting.zoho.com/meeting/register?sessionId=1037339324

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

HG Basic Training
2020-09-10 16:00 - 17:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1034125437

HG Advanced Training - Manage
2020-09-21 10:00 - 11:00
Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1097755196

The Leadership Twilight Zone: Handling Situations That Aren't in the Manual
2020-10-07 12:00 - 13:00
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.
Click the button below to register for this session.Register

Presented by Beth English, ENP, Trainer, Commercial Electronics
After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
Challenges: The Employee Handbook, General Orders, SOP, and Policy Manual tell you everything you need to know about dealing with personnel matters, right? So how do you handle the things that aren’t in the manual? Learn from situations others have faced, and how to think through those bizarre incidents your employees will come up with.

https://meeting.zoho.com/meeting/register?sessionId=1019520492

Presented by Beth English, ENP, Trainer, Commercial Electronics

After 31 years as a public safety communications professional, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.
