HigherGround V9 Customizing Reports for Your Center
2022-02-15 12:00 - 13:00 (America/Chicago)
Learn how to customize your reporting in the browser interface to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Learn how to customize your reporting in the browser interface to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://us02web.zoom.us/meeting/register/tZArcuutrD4iEtA1QttUqRzVT_S91D0sxENe

Is Fire Dispatching Your Second Language?
2022-03-02 12:00 - 13:00
If dispatching fire units is your main job function, then you might think it’s easy. If it’s your second language, however, you may have numerous questions, like, “Why do we send so much equipment? Why can’t they say the fire is out rather than ‘knocked down’? And what on earth is PAR?” If you are new to fire dispatching or you are in a combined center and fire dispatching is your second language then this session is for you. We will go over equipment and terms relevant to fire dispatching and clear up these questions so you can provide the best service possible.

HigherGround Basic Training
2022-03-07 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZUtf-iopzMuE9ztKiWggsk0KeZZrJ7sv_3b

HigherGround V9 Basic Training
2022-03-10 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZ0tfuyrpjIuE9ZdWWec9ygK10M7d4Jv9-I7

HigherGround Advanced Training: Quality Assurance
2022-03-16 14:00 - 15:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000846005&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Advanced Training: Quality Assurance
2022-03-17 14:00 - 15:00
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session, you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000747023&zaid=10010108523&utm_st_source=embed&header=true

Navigating Career Changes in 9-1-1
2022-04-13 12:00 - 13:00
You say you don’t want to be a “dispatcher” for the rest of your life so you start looking for a “real job”. But what if that real job is in 9-1-1? What is there to do after dispatching and how do you accomplish that? Join us for this round table discussion about navigating career changes in 9-1-1. You will hear stories and tips from some of the industry experts on how they navigated from dispatching to great careers in the private sector.

HigherGround Basic Training
2022-04-19 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000833082&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

HigherGround V9 Basic Training
2022-04-21 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000833089&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

The Many Hats of 9-1-1: Providing Public Education No Matter Which Hat You Wear
2022-05-04 12:00 - 13:00
Whether you are a telecommunicator or a Director, you can educate the public about 9-1-1. However, what and how you educate them depends on which hat you are wearing and which group you may be presenting to, whether school-aged children, senior citizens, or a group of business owners. Learn how you can provide the right public education for the hat you are wearing.
Whether you are a telecommunicator or a Director, you can educate the public about 9-1-1. However, what and how you educate them depends on which hat you are wearing and which group you may be presenting to, whether school-aged children, senior citizens, or a group of business owners. Learn how you can provide the right public education for the hat you are wearing. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000847097&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

HigherGround Basic Training
2022-05-09 09:00 - 10:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

HigherGround V9 Basic Training
2022-05-11 09:00 - 10:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000849018&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

HigherGround V9 Training - Layouts
2022-05-17 15:00 - 16:00
Learn how to customize your user interface to display the individual modules or several widgets displayed in one pane depending on the Layout you choose.

The Top 6 Leadership Skills You Need
2022-06-01 12:00 - 13:00
In part one of our PSAP Leadership Series, we will learn what leadership is, why we need leadership skills, which ones we already have, and which skills we need the most.
In part one of our PSAP Leadership Series, we will learn what leadership is, why we need leadership skills, which ones we already have, and which skills we need the most. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000912168&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Manage Training
2022-06-07 16:00 - 17:00
You have learned the basics of the HigherGround V9 recording system. Now learn how to use Manage to customize your agency's settings.

HigherGround Manage Training
2022-06-08 16:00 - 17:00
You have learned the basics of the HigherGround recording system. Now learn how to use Manage to customize your agency's settings.

HigherGround Basic Training
2022-06-21 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000849044&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

HigherGround V9 Basic Training
2022-06-22 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000849052&amp;zaid=10010108523&amp;utm_st_source=embed&amp;header=true

You're a New Leader, What?
2022-07-06 12:00 - 13:00
You got that promotion you were wanting, now what do you do? Let’s look at what you need to do to succeed in that new job, and go from being a good leader to a GREAT leader.
You got that promotion you were wanting, now what do you do? Let’s look at what you need to do to succeed in that new job, and go from being a good leader to a GREAT leader. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000912176&zaid=10010108523&utm_st_source=embed&header=true

You're a New Leader, Now What?
2022-07-06 12:00 - 13:00

HigherGround Basic Training
2022-07-11 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927229&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2022-07-12 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927237&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced Training: V9 Quality Assurance
2022-07-21 10:00 - 11:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927245&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced Training: Quality Assurance
2022-07-21 14:00 - 15:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927253&zaid=10010108523&utm_st_source=embed&header=true

Recruiting and Interviewing: Picking and Keeping the Right People
2022-08-03 12:00 - 13:00
How do you know what you are looking for in a new employee? Once you hire that new employee, how do you keep them? We’ll discuss the various ways of testing and interviewing to get the right fit for your agency, and what you need to do afterward to retain the right employee.
How do you know what you are looking for in a new employee? Once you hire that new employee, how do you keep them? We’ll discuss the various ways of testing and interviewing to get the right fit for your agency, and what you need to do afterward to retain the right employee. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000912184&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2022-08-15 13:00 - 14:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927278&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2022-08-15 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927286&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Advanced Training: Customizing Reports for Your Center
2022-08-18 11:00 - 12:00
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927311&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced Training: Customizing Reports for Your Center
2022-08-18 15:00 - 16:00
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000927320&zaid=10010108523&utm_st_source=embed&header=true

Leadership Twilight Zone: Handling Situations that Aren't in the Manual
2022-09-07 12:00 - 13:00
Coming September 7th! You’ve got the “manual” to tell you the rules everyone has to follow. You also have those employees who change those rules to suit themselves. So, how do you handle those things that aren’t in the manual? Learn from situations other leaders have faced so you can handle those “out of the box” situations as they arise.
Coming September 7th! You’ve got the “manual” to tell you the rules everyone has to follow. You also have those employees who change those rules to suit themselves. So, how do you handle those things that aren’t in the manual? Learn from situations other leaders have faced so you can handle those “out of the box” situations as they arise. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000912192&zaid=10010108523&utm_st_source=embed&header=true
