https://meeting.zoho.com/meeting/register?sessionId=1072042364
URL:https://comelectronics.com/event/higherground-advanced-training-dashboards-your-center-at-a-glance-2/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200414T120000 DTEND;TZID=America/Chicago:20200414T130000 DTSTAMP:20260422T171334 CREATED:20191231T102647Z LAST-MODIFIED:20200413T224233Z UID:2416-1586865600-1586869200@comelectronics.com SUMMARY:HigherGround Advanced Training: Advanced User and Report Settings DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1011232691
URL:https://comelectronics.com/event/higherground-advanced-training-advanced-user-and-report-settings-2/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200409T180000 DTEND;TZID=America/Chicago:20200409T190000 DTSTAMP:20260422T171334 CREATED:20191231T102647Z LAST-MODIFIED:20200409T215653Z UID:2415-1586455200-1586458800@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1029365725
URL:https://comelectronics.com/event/higherground-basic-training-4/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200401T120000 DTEND;TZID=America/Chicago:20200401T130000 DTSTAMP:20260422T171334 CREATED:20200305T183144Z LAST-MODIFIED:20200305T183206Z UID:2725-1585742400-1585746000@comelectronics.com SUMMARY:Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR) DESCRIPTION:Telecommunicators rely on land mobile radio (LMR) to perform their jobs; however most have little or no knowledge of LMR. This session will provide insight to the history of LMR\, the basic network configurations and the important role APCO has played in the evolution of LMR. Audience: Telecommunicators with limited knowledge of LMR. \nClick the button below to register for this session.Register \n \nPresented by Brian Hughes\, Vice President of Strategic Programs\, Eastern Communications Ltd \nBrian has 44 years’ experience in the land mobile radio and he has held executive positions with Motorola\, GE\, LM Ericsson and Eastern Communications Ltd. These positions have included managing sales\, marketing and distribution organizations in the United States as well as serving as the Director of Asia Pacific for Ericsson’s land mobile unit headquartered in Kuala Lumpur\, Malaysia. \nAs a long time commercial member of APCO\, Brian has served eight years on APCO’s Commercial Advisory Council (CAC)\, served as the CAC’s representative on APCO’s Board of Directors and was a Charter Member of APCO’s Conference and Exposition Advisory Committee. \nBrian has also served as the host and presenter for the Career Advancement Center at APCO’s annual conference. In addition\, Brian has addressed professional and trade seminars in Europe\, Australia\, China\, Singapore\, Korea\, Malaysia and Indonesia as well as student and professional groups in the United States.Telecommunicators rely on land mobile radio (LMR) to perform their jobs; however most have little or no knowledge of LMR. This session will provide insight to the history of LMR\, the basic network configurations and the important role APCO has played in the evolution of LMR. Audience: Telecommunicators with limited knowledge of LMR.
\nhttps://meeting.zoho.com/meeting/register?sessionId=1059487207
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Presented by Brian Hughes\, Vice President of Strategic Programs\, Eastern Communications Ltd
\nBrian has 44 years’ experience in the land mobile radio and he has held executive positions with Motorola\, GE\, LM Ericsson and Eastern Communications Ltd. These positions have included managing sales\, marketing and distribution organizations in the United States as well as serving as the Director of Asia Pacific for Ericsson’s land mobile unit headquartered in Kuala Lumpur\, Malaysia.
\nAs a long time commercial member of APCO\, Brian has served eight years on APCO’s Commercial Advisory Council (CAC)\, served as the CAC’s representative on APCO’s Board of Directors and was a Charter Member of APCO’s Conference and Exposition Advisory Committee.
\nBrian has also served as the host and presenter for the Career Advancement Center at APCO’s annual conference. In addition\, Brian has addressed professional and trade seminars in Europe\, Australia\, China\, Singapore\, Korea\, Malaysia and Indonesia as well as student and professional groups in the United States.
URL:https://comelectronics.com/event/radio-101-what-telecomunicators-need-to-know-about-land-mobile-radio-lmr/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200325T120000 DTEND;TZID=America/Chicago:20200325T130000 DTSTAMP:20260422T171334 CREATED:20200319T140043Z LAST-MODIFIED:20200319T140129Z UID:2767-1585137600-1585141200@comelectronics.com SUMMARY:Carbyne: Free Coronavirus Monitoring to ECCs DESCRIPTION:Who is Carbyne\nWhat is and how does Carbyne’s technology work\nHow can this be applied to help deal with the CoronaVirus\nSneak peek of new interface for Carbyne technology\nQuestions and wrap up\n\nFree Webinar \nCan’t join us on Mar 25? Register and we’ll send you a recording. \nClick the button below to register for this session.Register \n \nPresented by Paul Tatro\, Vice President of Strategic Partners\, Carbyne \nPaul is a software executive with core skills in education\, international expansion\, sales\, sales support\, curriculum development\, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations\, sales\, sales support\, training and professional seminars. Extensive experience in Blockchain\, public safety\, retail\, banking\, and telecom verticals\, deploying enterprise software\, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon\, Blockchain Unchained\, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne\, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years\, Pam\, in New Jersey. See Paul’s full work history at his LinkedIn Profile.Free Webinar
\nCan’t join us on Mar 25? Register and we’ll send you a recording.
\nhttps://meeting.zoho.com/meeting/register?sessionId=1066790507
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Presented by Paul Tatro\, Vice President of Strategic Partners\, Carbyne
\nPaul is a software executive with core skills in education\, international expansion\, sales\, sales support\, curriculum development\, and operational management. Paul has been a member of four start-up teams with two of the start-ups publicly traded on Nasdaq. Paul has executive management experience in international distribution/operations\, sales\, sales support\, training and professional seminars. Extensive experience in Blockchain\, public safety\, retail\, banking\, and telecom verticals\, deploying enterprise software\, first responder and offender management solutions. Paul has developed both direct and indirect sales and support operations in 52 countries. He is the author of the #1 bestselling book in two categories on Amazon\, Blockchain Unchained\, The Illustrated Guide to Understanding Blockchain. Prior to joining Carbyne\, Paul was Executive Vice President of Technical Services and International Operations for Global Tel*Link. Paul has degrees in Accounting and Data Processing. Paul also has a very high emotional intelligence which allows him to work effortlessly across many cultures and countries. He lives with his wife of 43 years\, Pam\, in New Jersey. See Paul’s full work history at his LinkedIn Profile.
URL:https://comelectronics.com/event/carbyne-free-coronavirus-monitoring-to-eccs/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200324T150000 DTEND;TZID=America/Chicago:20200324T160000 DTSTAMP:20260422T171334 CREATED:20191231T102647Z LAST-MODIFIED:20200324T191538Z UID:2414-1585062000-1585065600@comelectronics.com SUMMARY:HigherGround Advanced Training: Quality Assurance DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1086097605
URL:https://comelectronics.com/event/higherground-advanced-training-quality-assurance-3/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200309T170000 DTEND;TZID=America/Chicago:20200309T180000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200309T173400Z UID:2398-1583773200-1583776800@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1028661678
URL:https://comelectronics.com/event/higherground-basic-training-3/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200304T120000 DTEND;TZID=America/Chicago:20200304T130000 DTSTAMP:20260422T171334 CREATED:20200204T175426Z LAST-MODIFIED:20200204T175426Z UID:2603-1583323200-1583326800@comelectronics.com SUMMARY:Drones and 9-1-1: Are You Ready for THIS? DESCRIPTION:Drones have been the must have toy for the “big boys”\, but they aren’t just toys any more. Not only are they being used to stalk and harass victims\, they are also being used in public safety to help with addressing\, mapping\, and combating crime. Join this session to learn about how drones are being used by public safety\, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity. \nClick the button below to register for this session.Register \n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.Drones have been the must have toy for the “big boys”\, but they aren’t just toys any more. Not only are they being used to stalk and harass victims\, they are also being used in public safety to help with addressing\, mapping\, and combating crime. Join this session to learn about how drones are being used by public safety\, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.
\nhttps://meeting.zoho.com/meeting/register?sessionId=1091487503
\n
Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/drones-and-9-1-1-are-you-ready-for-this/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200219T100000 DTEND;TZID=America/Chicago:20200219T110000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200219T153414Z UID:2397-1582106400-1582110000@comelectronics.com SUMMARY:HigherGround Advanced Training: Manage DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1028656527
URL:https://comelectronics.com/event/higherground-advanced-training-manage/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200211T110000 DTEND;TZID=America/Chicago:20200211T120000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200211T150016Z UID:2396-1581418800-1581422400@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1030084593
URL:https://comelectronics.com/event/higherground-basic-training-2/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200205T120000 DTEND;TZID=America/Chicago:20200205T130000 DTSTAMP:20260422T171334 CREATED:20200123T165649Z LAST-MODIFIED:20200123T165852Z UID:2560-1580904000-1580907600@comelectronics.com SUMMARY:CYA! Cover Your Agency with Documentation DESCRIPTION:It’s inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So\, how will you protect your agency? Join us to learn the importance of documentation\, instances for which documentation is needed\, and how it needs to be worded in order to Cover Your Agency! \nClick the button below to register for this session.Register \n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.It’s inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So\, how will you protect your agency? Join us to learn the importance of documentation\, instances for which documentation is needed\, and how it needs to be worded in order to Cover Your Agency!
\nhttps://meeting.zoho.com/meeting/register?sessionId=1091487503
\n
Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/cya-cover-your-agency-with-documentation/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200122T150000 DTEND;TZID=America/Chicago:20200122T160000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200122T123019Z UID:2395-1579705200-1579708800@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1060768096
URL:https://comelectronics.com/event/higherground-basic-training/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200116T120000 DTEND;TZID=America/Chicago:20200116T130000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200116T114601Z UID:2394-1579176000-1579179600@comelectronics.com SUMMARY:HigherGround Advanced Training: Shortcuts to Showcase Performance DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1084028396
URL:https://comelectronics.com/event/higherground-advanced-training-shortcuts-to-showcase-performance/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200115T120000 DTEND;TZID=America/Chicago:20200115T130000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200115T113502Z UID:2393-1579089600-1579093200@comelectronics.com SUMMARY:HigherGround Advanced Training: Dashboards\, Your Center At A Glance DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1055120392
URL:https://comelectronics.com/event/higherground-advanced-training-dashboards-your-center-at-a-glance/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20200114T120000 DTEND;TZID=America/Chicago:20200114T130000 DTSTAMP:20260422T171334 CREATED:20191227T102619Z LAST-MODIFIED:20200114T113222Z UID:2392-1579003200-1579006800@comelectronics.com SUMMARY:HigherGround Advanced Training: Advanced User and Report Settings DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1069780410
URL:https://comelectronics.com/event/higherground-advanced-training-advanced-user-and-report-settings/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191217T110000 DTEND;TZID=America/Chicago:20191217T120000 DTSTAMP:20260422T171334 CREATED:20190208T095658Z LAST-MODIFIED:20191217T094850Z UID:1088-1576580400-1576584000@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1012851999
URL:https://comelectronics.com/event/hg-basic-training-15/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191204T120000 DTEND;TZID=America/Chicago:20191204T130000 DTSTAMP:20260422T171334 CREATED:20191024T205509Z LAST-MODIFIED:20191120T205144Z UID:2193-1575460800-1575464400@comelectronics.com SUMMARY:The 3 Keys to Beating Dispatcher Stress DESCRIPTION:9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins\, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job\, feel more confident about their day\, and experience greater life satisfaction. This presentation underscores the importance of resilience and offers specific tools and strategies for more of it. \nLearning Objectives: \nIn this session\, participants will learn proven ways to: \n\nUnderstand the underlying cause of work-related chronic/traumatic stress\nBring their best to their work life and home life\, every day\nCreate more time for themselves to do the things most important to them \n\n \nPresented by Adam Timm\nFounder/Instructor\n \nAdam Timm is a bestselling author\, keynote speaker and consultant on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department\, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD\, Adam started his training company\, “The Healthy Dispatcher\,” to bring tools for resilience to this challenging profession. \nParticipants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style\, calling his sessions “an awesome learning experience\,” “captivating\, thought-provoking\,” “amazing\,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes\, conference sessions and consulting across the country. \nHe is a board-certified stress management consultant and the author of two books\, including the #1 bestseller\, Stress Is Optional! How to Kick the Habit\, and the popular\, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands. \nClick the button below to register for this session.Register \nPublic Safety Education Series9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins\, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job\, feel more confident about their day\, and experience greater life satisfaction. This presentation underscores the importance of resilience and offers specific tools and strategies for more of it.
\nLearning Objectives:
\nIn this session\, participants will learn proven ways to:
\n
Adam Timm is a bestselling author\, keynote speaker and consultant on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department\, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD\, Adam started his training company\, “The Healthy Dispatcher\,” to bring tools for resilience to this challenging profession.
\nParticipants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style\, calling his sessions “an awesome learning experience\,” “captivating\, thought-provoking\,” “amazing\,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes\, conference sessions and consulting across the country.
\nHe is a board-certified stress management consultant and the author of two books\, including the #1 bestseller\, Stress Is Optional! How to Kick the Habit\, and the popular\, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
\nhttps://meeting.zoho.com/meeting/register?sessionId=1035719819
\nPublic Safety Education Series
URL:https://comelectronics.com/event/the-3-keys-to-beating-dispatcher-stress/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191119T160000 DTEND;TZID=America/Chicago:20191119T170000 DTSTAMP:20260422T171334 CREATED:20190208T095658Z LAST-MODIFIED:20191119T061345Z UID:1086-1574179200-1574182800@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1052544836
URL:https://comelectronics.com/event/hg-basic-training-14/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191106T120000 DTEND;TZID=America/Chicago:20191106T130000 DTSTAMP:20260422T171334 CREATED:20191016T195854Z LAST-MODIFIED:20191016T231951Z UID:2164-1573041600-1573045200@comelectronics.com SUMMARY:9-1-1 Technology for Non-Engineers: How the Magic Happens DESCRIPTION:Have you ever wondered how 9-1-1 works? Or wondered what all the fields mean in the ANI/ALI display? Or even what ANI/ALI is? Join us for a very basic introduction to 9-1-1 technology\, taught by a non-engineer for non-engineers. This class is for new employees and those who aren’t new but want to understand how the magic happens. \nPublic Safety Education Series \nClick the button below to register for this session.Register \nAbout Beth English\, ENP: \n\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nAbout this series: \n\nThis series is presented by Commercial Electronics to share educational presentations on topics relevant to Public Safety Communications. At Commercial Electronics\, we are committed to providing NG-9-1-1 Public Safety recording and data capture solutions that meet the requirements of today’s PSAPs.\n
Have you ever wondered how 9-1-1 works? Or wondered what all the fields mean in the ANI/ALI display? Or even what ANI/ALI is? Join us for a very basic introduction to 9-1-1 technology\, taught by a non-engineer for non-engineers. This class is for new employees and those who aren’t new but want to understand how the magic happens.
\nPublic Safety Education Series
\nhttps://meeting.zoho.com/meeting/register?sessionId=1026072260
\nAbout Beth English\, ENP:
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
\nAbout this series:
\nURL:https://comelectronics.com/event/9-1-1-technology-for-non-engineers-how-the-magic-happens/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191016T090000 DTEND;TZID=America/Chicago:20191016T100000 DTSTAMP:20260422T171334 CREATED:20190625T205726Z LAST-MODIFIED:20191016T021106Z UID:1711-1571216400-1571220000@comelectronics.com SUMMARY:HigherGround Advanced Training: Quality Assurance DESCRIPTION:Click the button below to register for this session.Register
https://meeting.zoho.com/meeting/register?sessionId=1082034878
URL:https://comelectronics.com/event/higherground-advanced-training-quality-assurance-2/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191015T100000 DTEND;TZID=America/Chicago:20191015T110000 DTSTAMP:20260422T171334 CREATED:20190208T095658Z LAST-MODIFIED:20191015T021151Z UID:1084-1571133600-1571137200@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1091234241
URL:https://comelectronics.com/event/hg-basic-training-13/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20191002T120000 DTEND;TZID=America/Chicago:20191002T130000 DTSTAMP:20260422T171334 CREATED:20190904T151418Z LAST-MODIFIED:20190904T151418Z UID:2043-1570017600-1570021200@comelectronics.com SUMMARY:9-1-1 Public Education: The Big Picture DESCRIPTION:Saving lives is the ultimate goal…right?? As a public educator\, are you juggling job duties while struggling to keep the “big picture” in mind? \nFrom this webinar\, you will gain insights on how clearly seeing the “big picture” can help you clarify and navigate the complexities of your public education program. \nPresented by Patti Davis\, President & Conference Chair\, National Public Safety Educator Forum \nPublic Safety Education Series \nClick the button below to register for this session.Register \n\nAbout Patti Davis: \nPatti Davis had planned to be an elementary classroom teacher\, earning her BBS in Education and Masters in Reading\, but then she discovered her life’s work was teaching people of all ages. Over the past 24 years\, Patti has worked in one capacity or another in Public Education at the West Central Texas Council of Governments. Whether it was cancer awareness\, interviewing skills\, GED study skills\, computer skills\, or 9-1-1 awareness\, her jobs at the COG have enabled Patti to feed her passions – passions for connecting people with other people\, with resources\, with learning\, and with information. \nAbout National Public Safety Educator Forum:\n\nNational Public Safety Educator Forum is a network of public safety professionals that serves to strengthen the resources of 9-1-1 public education programs by sharing resources and information. \nAbout this series: \n\nThis series is presented by Commercial Electronics to share educational presentations on topics relevant to Public Safety Communications. At Commercial Electronics\, we are committed to providing NG-9-1-1 Public Safety recording and data capture solutions that meet the requirements of today’s PSAPs.\n
Saving lives is the ultimate goal…right?? As a public educator\, are you juggling job duties while struggling to keep the “big picture” in mind?
\nFrom this webinar\, you will gain insights on how clearly seeing the “big picture” can help you clarify and navigate the complexities of your public education program.
\nPresented by Patti Davis\, President & Conference Chair\, National Public Safety Educator Forum
\nPublic Safety Education Series
\nhttps://meeting.zoho.com/meeting/register?sessionId=1079361995
\nAbout Patti Davis:
\nPatti Davis had planned to be an elementary classroom teacher\, earning her BBS in Education and Masters in Reading\, but then she discovered her life’s work was teaching people of all ages. Over the past 24 years\, Patti has worked in one capacity or another in Public Education at the West Central Texas Council of Governments. Whether it was cancer awareness\, interviewing skills\, GED study skills\, computer skills\, or 9-1-1 awareness\, her jobs at the COG have enabled Patti to feed her passions – passions for connecting people with other people\, with resources\, with learning\, and with information.
\nAbout National Public Safety Educator Forum:
National Public Safety Educator Forum is a network of public safety professionals that serves to strengthen the resources of 9-1-1 public education programs by sharing resources and information.
\nAbout this series:
\nhttps://meeting.zoho.com/meeting/register?sessionId=1020806549
URL:https://comelectronics.com/event/hg-training-shortcuts-to-showcase-performance-2/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190925T120000 DTEND;TZID=America/Chicago:20190925T130000 DTSTAMP:20260422T171334 CREATED:20190208T095658Z LAST-MODIFIED:20190925T001150Z UID:1080-1569412800-1569416400@comelectronics.com SUMMARY:HigherGround Advanced Training: Dashboards\, Your Center At A Glance DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1097218342
URL:https://comelectronics.com/event/hg-training-dashboards-your-center-at-a-glance-3/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190924T120000 DTEND;TZID=America/Chicago:20190924T130000 DTSTAMP:20260422T171334 CREATED:20190208T095657Z LAST-MODIFIED:20190924T001134Z UID:1078-1569326400-1569330000@comelectronics.com SUMMARY:HigherGround Advanced Training: Advanced User and Report Settings DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1049263441
URL:https://comelectronics.com/event/hg-training-advanced-user-and-report-settings-4/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190917T180000 DTEND;TZID=America/Chicago:20190917T190000 DTSTAMP:20260422T171334 CREATED:20190208T095657Z LAST-MODIFIED:20190918T234535Z UID:1076-1568743200-1568746800@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1066798250
URL:https://comelectronics.com/event/hg-basic-training-12/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190904T120000 DTEND;TZID=America/Chicago:20190904T130000 DTSTAMP:20260422T171334 CREATED:20190711T182524Z LAST-MODIFIED:20190711T183016Z UID:1775-1567598400-1567602000@comelectronics.com SUMMARY:Aztec High School Shooting “The School Shooting You Didn’t Hear About” DESCRIPTION:Click the button below to register for this session.Register \n“Dispatching is a calling\, it is not something that everyone can do. It takes a strong individual dedicated to helping others to the very best of their ability. In order to keep our centers\, our agencies\, our communities and ourselves out of liability trouble it is imperative we train often and on current events utilizing all available resources. We can never say ‘that won’t happen here’ because we never know what type of calls will happen on any given day so we must always be prepared.” — Tandra Malcom \nDecember 7\, 2017\, Aztec High School in Aztec\, New Mexico experienced a school shooting leaving two students dead and a community in shock. This webinar will give an understanding of this incident from the dispatch center’s perspective including pre-planning\, lessons learned and moving forward after the incident. \nPresented by Tandra K. Malcom\, Operations Manager\, San Juan County Communications Authority \nLocated in the Northwest corner of New Mexico in what is commonly referred to as the Four Corners\, Aztec is a small community of about 6\,500 people. The City of Aztec Police and Fire departments are dispatched by a combined communications center that also serves the City of Farmington\, the City of Bloomfield\, and San Juan County\, handling Police\, Fire\, and EMS.https://meeting.zoho.com/meeting/register?sessionId=1096109987
\n“Dispatching is a calling\, it is not something that everyone can do. It takes a strong individual dedicated to helping others to the very best of their ability. In order to keep our centers\, our agencies\, our communities and ourselves out of liability trouble it is imperative we train often and on current events utilizing all available resources. We can never say ‘that won’t happen here’ because we never know what type of calls will happen on any given day so we must always be prepared.” — Tandra Malcom
\nDecember 7\, 2017\, Aztec High School in Aztec\, New Mexico experienced a school shooting leaving two students dead and a community in shock. This webinar will give an understanding of this incident from the dispatch center’s perspective including pre-planning\, lessons learned and moving forward after the incident.
\nPresented by Tandra K. Malcom\, Operations Manager\, San Juan County Communications Authority
\nLocated in the Northwest corner of New Mexico in what is commonly referred to as the Four Corners\, Aztec is a small community of about 6\,500 people. The City of Aztec Police and Fire departments are dispatched by a combined communications center that also serves the City of Farmington\, the City of Bloomfield\, and San Juan County\, handling Police\, Fire\, and EMS.
URL:https://comelectronics.com/event/aztec-high-school-shooting-the-school-shooting-you-didnt-hear-about/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190827T160000 DTEND;TZID=America/Chicago:20190827T170000 DTSTAMP:20260422T171334 CREATED:20190208T095657Z LAST-MODIFIED:20190827T224212Z UID:1074-1566921600-1566925200@comelectronics.com SUMMARY:HigherGround Advanced Training: Customizing Reports For Your Center DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1031699017
URL:https://comelectronics.com/event/hg-advanced-training-customizing-reports-for-your-center-4/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190821T140000 DTEND;TZID=America/Chicago:20190821T150000 DTSTAMP:20260422T171334 CREATED:20190208T095657Z LAST-MODIFIED:20190821T202342Z UID:1072-1566396000-1566399600@comelectronics.com SUMMARY:HigherGround Basic Training DESCRIPTION:Click the button below to register for this session.Registerhttps://meeting.zoho.com/meeting/register?sessionId=1034638531
URL:https://comelectronics.com/event/hg-basic-training-10/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20190807T120000 DTEND;TZID=America/Chicago:20190807T130000 DTSTAMP:20260422T171334 CREATED:20190709T180739Z LAST-MODIFIED:20190723T163734Z UID:1749-1565179200-1565182800@comelectronics.com SUMMARY:TX TERT Hurricane Harvey Telecommunicator Response - How TX TERT supported the First First Responders DESCRIPTION:Click the button below to register for this session.Register \nIn 2017\, Hurricane Harvey devasted three geographical areas of Texas. Following the events of Harvey\, TX TERT deployed over 40 9-1-1 Telecommunicators on nine teams to five different agencies. TX TERT State Coordinator\, Jason Smith\, ENP\, will review lessons learned from the deployments and steps taken following previous deployments to ensure the program will be ready to accommodate future TERT requests. \nMeet our presenter \nAlong with being\, TX TERT State Coordinator\, Jason Smith\, ENP\, is the 9-1-1 Operations Supervisor for the North Central Texas Regional Emergency Communications District. Jason has 20 years of service in public safety communications and holds his Master Telecommunicator Certificate. Jason has been an active TX TERT member since 2007. He was associated with the first TERT deployment following Hurricane Ike and served as the communications liaison during the Hurricane Isaac deployment. Jason was appointed to the TX TERT state coordinator position in May 2017 and was responsible for organizing and deploying the nine TERT teams following Hurricane Harvey. Jason has had the opportunity to travel around Texas and the nation to present on various TERT-related topics and is a strong supporter of the TERT initiative.https://meeting.zoho.com/meeting/register?sessionId=1073787797
\nIn 2017\, Hurricane Harvey devasted three geographical areas of Texas. Following the events of Harvey\, TX TERT deployed over 40 9-1-1 Telecommunicators on nine teams to five different agencies. TX TERT State Coordinator\, Jason Smith\, ENP\, will review lessons learned from the deployments and steps taken following previous deployments to ensure the program will be ready to accommodate future TERT requests.
\nMeet our presenter
\nAlong with being\, TX TERT State Coordinator\, Jason Smith\, ENP\, is the 9-1-1 Operations Supervisor for the North Central Texas Regional Emergency Communications District. Jason has 20 years of service in public safety communications and holds his Master Telecommunicator Certificate. Jason has been an active TX TERT member since 2007. He was associated with the first TERT deployment following Hurricane Ike and served as the communications liaison during the Hurricane Isaac deployment. Jason was appointed to the TX TERT state coordinator position in May 2017 and was responsible for organizing and deploying the nine TERT teams following Hurricane Harvey. Jason has had the opportunity to travel around Texas and the nation to present on various TERT-related topics and is a strong supporter of the TERT initiative.
URL:https://comelectronics.com/event/tx-tert-hurricane-harvey-telecommunicator-response-how-tx-tert-supported-the-first-first-responders/ CATEGORIES:Training END:VEVENT END:VCALENDAR