Commercial Electronics

HigherGround Basic Training
2021-06-17 13:00 - 14:00 (America/Chicago)
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000497022&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Manage Training
2021-06-30 10:00 - 11:00, 2021-11-08 13:00 - 14:00
You have learned the basics of the HigherGround recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround V9 Manage Training
2021-06-30 13:00 - 14:00, 2021-11-08 16:00 - 17:00
You have learned the basics of the HigherGround V9 recording system. Now learn how to use Manage to customize your agency’s settings.

HigherGround Basic Training
2021-07-06 14:00 - 15:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513005&zaid=10010108523&utm_st_source=embed&header=true

Is Cancel Culture canceling your ability to do your job?
2021-07-07 12:00 - 13:00
Getting information from callers is difficult without the extra pressure of Cancel Culture. And what about managing employees? Can you still do that without violating the rules of Cancel Culture? Let’s talk about those new rules and what this new cultural movement is doing to your ability to do your job.

HigherGround V9 Basic Training
2021-07-07 14:00 - 15:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000509011&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Quality Assurance
2021-07-14 13:00 - 14:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513028&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Quality Assurance
2021-07-14 15:00 - 16:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513021&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Advanced User Settings
2021-08-10 12:00 - 13:00
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. “
Part one of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. “https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513036&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Dashboards: Your Center at a Glance
2021-08-11 12:00 - 13:00
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.
Part two of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513044&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Shortcuts to Showcase Performance
2021-08-12 12:00 - 13:00
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the File, View and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.
Part three of the Power User Series, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the File, View and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513052&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Basic Training
2021-08-24 11:00 - 12:00
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
Description This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513060&zaid=10010108523&utm_st_source=embed&header=true

HigherGround V9 Basic Training
2021-08-25 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513068&zaid=10010108523&utm_st_source=embed&header=true

HigherGround Quality Assurance
2021-10-04 09:00 - 10:00
HG’s Quality Assurance is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system.
HG’s Quality Assurance is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency, and how to QA calls through your HG recording system. https://us02web.zoom.us/meeting/register/tZAof-oqzgrHt3HkrG4iLxfH8RjQvhRCe5j

HigherGround V9 Quality Assurance
2021-10-04 16:00 - 17:00
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system.
HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface, and how to QA calls through your HG recording system. https://us02web.zoom.us/meeting/register/tZAude-vqTsiGdfjrn-wbStytMHssHSICS2R

HigherGround V9 Basic Training
2021-10-21 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZIpceCtqT8oHNxQ4rI13S_Xl_fL_VWiUlKr

HigherGround Basic Training
2021-10-21 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZYoceqhpz4tGdYDNPROouO8ML_XXLmikZgq

HigherGround Basic Training
2021-11-17 10:00 - 11:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZYpdOCqrTstE9Gi0nYOTjbZyq4qpxgWaI5c

HigherGround V9 Basic Training
2021-11-17 15:00 - 16:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZwvde2sqDMsGdIXn5_uQ4EP2wjWnR6lZOUV

HigherGround Basic Training
2021-12-06 08:00 - 09:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZcscuCpqz0jGNUUPP0n2LBNEBw9yAb6ChFT

HigherGround V9 Basic Training
2021-12-06 11:00 - 12:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZApceCtqjsiGt3RI2dashesF_KUXGeAIEDnKXLHS

HigherGround Customizing Reports for Your Center
2021-12-07 10:30 - 11:30
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://us02web.zoom.us/meeting/register/tZ0kdeigpzMvHdZF3oYsfwIPAdiixU3wNE8s

HigherGround V9 Customizing Reports for Your Center
2021-12-07 15:00 - 16:00
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting in the Browser Interface version to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting in the Browser Interface version to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://us02web.zoom.us/meeting/register/tZ0rceusqTkjEtdep47bJ4OGAVyXmC42JDqm

HigherGround V9 Basic Training
2022-01-06 09:00 - 10:00
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZMld-2opz0oE9Zf-gyP2hyYfHcW78ZA4C4y

HigherGround Basic Training
2022-01-06 17:00 - 18:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZMscuCqrzguGtVi121b6Qh6b6T7n8SLiRwD

HigherGround Customizing Reports for Your Center
2022-02-07 16:00 - 17:00
Learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.
Learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals. https://us02web.zoom.us/meeting/register/tZAvceisqDoqGdHZIILR4jzIzUlneB3YOatk

HigherGround Basic Training
2022-02-10 13:00 - 14:00
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZAtduCpqj4vHty0CL9HA8_zZBes2T9X9nOA

HigherGround V9 Basic Training
2022-02-11 13:00 - 14:00 | HigherGround V9 Basic Training
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires.
This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch, Staff and New Hires. https://us02web.zoom.us/meeting/register/tZYoduyrqzosE9Ali1qid3wprKfw-oPogtxj
