HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000104043&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210121T120000 DTEND;TZID=America/Chicago:20210121T130000 DTSTAMP:20260422T031013 CREATED:20210121T232904Z LAST-MODIFIED:20210121T232904Z UID:4284-1611230400-1611234000@comelectronics.com SUMMARY:HG Training - Shortcuts to Showcase Performance DESCRIPTION:Part three of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session\, we will cover the File\, View\, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center. \n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart three of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session\, we will cover the File\, View\, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-shortcuts-to-showcase-performance-4/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210120T120000 DTEND;TZID=America/Chicago:20210120T130000 DTSTAMP:20260422T031013 CREATED:20210105T225656Z LAST-MODIFIED:20210105T225656Z UID:4037-1611144000-1611147600@comelectronics.com SUMMARY:HG Training - Dashboards: Your Center At a Glance DESCRIPTION:Part two of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance. \n\n\n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart two of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-dashboards-your-center-at-a-glance-4/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210119T120000 DTEND;TZID=America/Chicago:20210119T130000 DTSTAMP:20260422T031013 CREATED:20210105T225227Z LAST-MODIFIED:20210105T225227Z UID:4034-1611057600-1611061200@comelectronics.com SUMMARY:HG Training - Advanced User Settings DESCRIPTION:Part one of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. \n\n\n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart one of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-advanced-user-settings/ CATEGORIES:Advanced Training END:VEVENT END:VCALENDAR