Part one of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. “https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513036&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/higherground-advanced-user-settings/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210714T150000 DTEND;TZID=America/Chicago:20210714T160000 DTSTAMP:20260422T013104 CREATED:20210614T183405Z LAST-MODIFIED:20210713T220110Z UID:5147-1626274800-1626278400@comelectronics.com SUMMARY:HigherGround Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513021&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/higherground-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210714T130000 DTEND;TZID=America/Chicago:20210714T140000 DTSTAMP:20260422T013104 CREATED:20210612T182328Z LAST-MODIFIED:20210713T220110Z UID:5123-1626267600-1626271200@comelectronics.com SUMMARY:HigherGround V9 Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000513028&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/higherground-v9-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210630T130000 DTEND;TZID=America/Chicago:20210630T140000 DTSTAMP:20260422T013104 CREATED:20210610T180516Z LAST-MODIFIED:20210629T202804Z UID:5104-1625058000-1625061600@comelectronics.com SUMMARY:HigherGround V9 Manage Training DESCRIPTION:You have learned the basics of the HigherGround V9 recording system. Now learn how to use Manage to customize your agency’s settings. URL:https://comelectronics.com/event/higherground-v9-manage-training/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210630T100000 DTEND;TZID=America/Chicago:20210630T110000 DTSTAMP:20260422T013104 CREATED:20210610T180516Z LAST-MODIFIED:20210629T202804Z UID:5103-1625047200-1625050800@comelectronics.com SUMMARY:HigherGround Manage Training DESCRIPTION:You have learned the basics of the HigherGround recording system. Now learn how to use Manage to customize your agency’s settings. URL:https://comelectronics.com/event/higherground-manage-training/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210413T150000 DTEND;TZID=America/Chicago:20210413T160000 DTSTAMP:20260422T013104 CREATED:20210121T231322Z LAST-MODIFIED:20210413T201531Z UID:4250-1618326000-1618329600@comelectronics.com SUMMARY:HigherGround V9 Advanced Training: Customizing Reports for Your Center DESCRIPTION:In this lesson\, we will learn how to customize reports in V9 for agents\, times\, stations\, departments\, and divisions\, and prioritize them based on what is important to your center’s goals.In this lesson\, we will learn how to customize reports in V9 for agents\, times\, stations\, departments\, and divisions\, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000217023&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-v9-advanced-training-customizing-reports-for-your-center/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210413T130000 DTEND;TZID=America/Chicago:20210413T140000 DTSTAMP:20260422T013104 CREATED:20210121T231225Z LAST-MODIFIED:20210412T200009Z UID:4251-1618318800-1618322400@comelectronics.com SUMMARY:HigherGround Advanced Training: Customizing Reports for Your Center DESCRIPTION:In this lesson\, we will learn how to customize reports for agents\, times\, stations\, departments\, and divisions\, and prioritize them based on what is important to your center’s goals.In this lesson\, we will learn how to customize reports for agents\, times\, stations\, departments\, and divisions\, and prioritize them based on what is important to your center’s goals. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211051&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-advanced-training-customizing-reports-for-your-center-7/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210317T150000 DTEND;TZID=America/Chicago:20210317T160000 DTSTAMP:20260422T013104 CREATED:20210121T231350Z LAST-MODIFIED:20210317T164522Z UID:4249-1615993200-1615996800@comelectronics.com SUMMARY:HigherGround V9 Manage Training DESCRIPTION:You have learned the basics of the HigherGround recording system\, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings.You have learned the basics of the HigherGround recording system\, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211026&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-v9-manage-training/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210316T140000 DTEND;TZID=America/Chicago:20210316T150000 DTSTAMP:20260422T013104 CREATED:20210121T231410Z LAST-MODIFIED:20210316T163315Z UID:4248-1615903200-1615906800@comelectronics.com SUMMARY:HigherGround Manage Training DESCRIPTION:You have learned the basics of the HigherGround recording system\, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings.You have learned the basics of the HigherGround recording system\, and the advanced settings and reports. Now learn how to use Manage to customize your agency’s settings. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000211018&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-manage-training/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210209T150000 DTEND;TZID=America/Chicago:20210209T160000 DTSTAMP:20260422T013104 CREATED:20210121T231431Z LAST-MODIFIED:20210209T084935Z UID:4247-1612882800-1612886400@comelectronics.com SUMMARY:HigherGround V9 Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110021&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-v9-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210208T150000 DTEND;TZID=America/Chicago:20210208T160000 DTSTAMP:20260422T013104 CREATED:20210121T231451Z LAST-MODIFIED:20210208T083643Z UID:4246-1612796400-1612800000@comelectronics.com SUMMARY:HigherGround Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000104043&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210121T120000 DTEND;TZID=America/Chicago:20210121T130000 DTSTAMP:20260422T013104 CREATED:20210121T232904Z LAST-MODIFIED:20210121T232904Z UID:4284-1611230400-1611234000@comelectronics.com SUMMARY:HG Training - Shortcuts to Showcase Performance DESCRIPTION:Part three of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session\, we will cover the File\, View\, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center. \n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart three of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session\, we will cover the File\, View\, and Favorites tabs and the valuable shortcuts they provide to information and formats that help you keep track of performance in your center.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-shortcuts-to-showcase-performance-4/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210120T120000 DTEND;TZID=America/Chicago:20210120T130000 DTSTAMP:20260422T013104 CREATED:20210105T225656Z LAST-MODIFIED:20210105T225656Z UID:4037-1611144000-1611147600@comelectronics.com SUMMARY:HG Training - Dashboards: Your Center At a Glance DESCRIPTION:Part two of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance. \n\n\n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart two of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Dashboard tab and show you how you can see your center’s performance at a glance.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-dashboards-your-center-at-a-glance-4/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210119T120000 DTEND;TZID=America/Chicago:20210119T130000 DTSTAMP:20260422T013104 CREATED:20210105T225227Z LAST-MODIFIED:20210105T225227Z UID:4034-1611057600-1611061200@comelectronics.com SUMMARY:HG Training - Advanced User Settings DESCRIPTION:Part one of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you. \n\n\n \nPresented by Beth English\, ENP\, Trainer\, Commercial Electronics \nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training. \nPart one of the Power User Series\, learn the capabilities of the Application Menu Bar. This series will show you how to personalize and optimize your HG system for administration. In this session we will cover the Settings tab and how you can make your system work for you.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/hg-training-advanced-user-settings/ CATEGORIES:Advanced Training END:VEVENT END:VCALENDAR