Sixty-one million Gen Zers have recently entered the workforce and are radically changing it forever. They have different expectations\, behaviors\, and preferences. Trainers are going to have to adjust their processes in order to train this new generation. Join us to learn what differences Gen-Z is going to make to the workforce and what differences you will face in training them.
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Presented by Beth English\, ENP\, Trainer\, Commercial Electronics
\nAfter 31 years as a public safety communications professional\, Beth English is a believer in PSAP QA. She has seen firsthand\, the positive effects QA can have on an agency\, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning\, public education\, employee recognition\, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics\, Beth oversees the QA program\, CEQIP and provides HighGround Training.
URL:https://comelectronics.com/event/theyre-here-what-you-need-to-know-about-training-gen-z/ CATEGORIES:Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210208T150000 DTEND;TZID=America/Chicago:20210208T160000 DTSTAMP:20260430T091945 CREATED:20210121T231451Z LAST-MODIFIED:20210208T083643Z UID:4246-1612796400-1612800000@comelectronics.com SUMMARY:HigherGround Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000104043&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210209T150000 DTEND;TZID=America/Chicago:20210209T160000 DTSTAMP:20260430T091945 CREATED:20210121T231431Z LAST-MODIFIED:20210209T084935Z UID:4247-1612882800-1612886400@comelectronics.com SUMMARY:HigherGround V9 Quality Assurance DESCRIPTION:HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system.HG’s QA is a great tool for trainers and managers. At the end of this session\, you will know how to create customized QA forms for your agency in the browser interface\, and how to QA calls through your HG recording system. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110021&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-v9-quality-assurance/ CATEGORIES:Advanced Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210216T160000 DTEND;TZID=America/Chicago:20210216T170000 DTSTAMP:20260430T091945 CREATED:20210122T224227Z LAST-MODIFIED:20210211T082219Z UID:4305-1613491200-1613494800@comelectronics.com SUMMARY:HigherGround V9 Basic Training DESCRIPTION:This webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch\, Staff and New HiresThis webinar will cover what is needed to effectively operate HG’s Capture911 Browser Interface. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit: Dispatch\, Staff and New Hires https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000105003&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-v9-basic-training-6/ CATEGORIES:Basic Training END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20210217T100000 DTEND;TZID=America/Chicago:20210217T110000 DTSTAMP:20260430T091945 CREATED:20210121T232212Z LAST-MODIFIED:20210217T103631Z UID:4268-1613556000-1613559600@comelectronics.com SUMMARY:HigherGround Basic Training - Canceled DESCRIPTION:This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch\, Staff\, and New Hires.This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions. This training will benefit Dispatch\, Staff\, and New Hires. https://comelectronics.zohoshowtime.com/embedform#sessionId=3185967000000110030&zaid=10010108523&utm_st_source=embed&header=true
URL:https://comelectronics.com/event/hg-basic-training-22/ CATEGORIES:Basic Training END:VEVENT END:VCALENDAR