There are many things that can go wrong in a 9-1-1 communications center, from mistakes in entering an address to failure to properly document unacceptable behavior. One of the biggest causes of these issues is complacency. Employees and supervisors get comfortable and put it on “auto-pilot” leading to crashes that cost lives and jobs. Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency.

Webinar Info

  • Wed., May 5, 2021

  • 12:00 PM – 01:00 PM CDT
  • Public Safety Education Series

Presented by Beth English, ENP, Trainer, Commercial ElectronicsAfter 31 years as a public safety communications profession, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.