Leading the Toxic Employee
We all have them, the toxic employee. In this session we will discuss various ways of dealing with them while maintaining your sanity.
The Leadership Twilight Zone: Handling Situations That Aren’t in the Manual
How do you handle the things that aren't in the manual? Learn from situations other leaders have faced, and how to think through employee incidents.
Recruiting and Interviewing: Picking the Right People
How do you know what you are looking for in a new employee? We'll discuss the various ways of testing and interviewing to get the right fit for your agency.
You’re a New Leader, Now What?
Let's look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.
The Top 6 Leadership Skills You Need
In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills we need the most.
5 Reasons Why I Love My Job as a Telecommunicator
Beth English, a former telecommunicator and still one at heart, shares 5 reasons why she will always love being a 9-1-1 telecommunicator.
Understanding Device Location
Learn how emergency event location is determined using network and cell-phone device location. We'll contrast the methods used by Apple, Google, and AML.
Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR)
Learn about the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR.
10 Benefits of Outsourced QA
How do we handle the extra information of modern 9-1-1 calls while keeping up with QA Standards? Here are ten reasons for outsourcing your QA.
Drones and 9-1-1: Are You Ready for THIS?
Drones have been the must have toy for the "big boys", but they aren't just toys any more. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.