CYA! Cover Your Agency with Documentation
It's inevitable. A call will go wrong and your agency will suddenly be in the spotlight. So, how will you protect your agency?
9-1-1 Technology for Non-Engineers: Episode 2 The Rest of the Story
NG9-1-1 is taking PSAPs to the next level of modern communications. Text, video, data, GIS, and more can be received, captured and shared in real time.
The 3 Keys to Beating Dispatcher Stress
9-1-1 telecommunicators are resilient by nature! But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy.
9-1-1 Technology for Non-Engineers: How the Magic Happens
Have you ever wondered how 9-1-1 works? Or what all the fields mean in the ANI/ALI display? Or even what ANI/ALI is? Find out how the magic happens.
9-1-1 Public Education: The Big Picture
Gain insights on how clearly seeing the "big picture" can help you clarify and navigate the complexities of your public education program.
Aztec High School Shooting – “The School Shooting You Didn’t Hear About”
Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.
Quality Assurance: Surprising things QA can reveal about your 9-1-1 center
You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?
TX TERT Hurricane Harvey Telecommunicator Response
The TX TERT state coordinator will review lessons learned from the deployments and steps taken following previous deployments.
From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker
Another trainee bit the dust, which means you’re still [...]
Multi-Agency Critical Incidents – Or Herding Cats 101
You plan for those times when a critical incident [...]