We all have them, the toxic employee. In this session we will discuss various ways of dealing with them while maintaining your sanity.
How do you handle the things that aren't in the manual? Learn from situations other leaders have faced, and how to think through employee incidents.
How do you know what you are looking for in a new employee? We'll discuss the various ways of testing and interviewing to get the right fit for your agency.
Let's look at what you need to do in order to succeed in that new job, and go from being a good leader to a GREAT leader.
In part one of our PSAP Leadership Series, we will explore what leadership is, why we need leadership skills, and which of those skills we need the most.
Beth English, a former telecommunicator and still one at heart, shares 5 reasons why she will always love being a 9-1-1 telecommunicator.
Learn how emergency event location is determined using network and cell-phone device location. We'll contrast the methods used by Apple, Google, and AML.
Learn about the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR.
How do we handle the extra information of modern 9-1-1 calls while keeping up with QA Standards? Here are ten reasons for outsourcing your QA.
Drones have been the must have toy for the "big boys", but they aren't just toys any more. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.