Knock Your Socks Off Recognition
What can you do to recognize and show appreciation for employees? Basically, start a culture of “Knock Your Socks Off” appreciation.
Complacency: The Silent Killer of ECCs
Join us to learn why we get complacent, what can happen when we do, and how to conquer complacency in 9-1-1 communications centers.
Constructive Criticism: Because Morale Doesn’t Improve with Beatings
Join us for this session and learn how to provide constructive criticism that will make your employees or trainees want to G.R.I.P.E.
Implicit Bias: Ripping the Blinders Off
Not everyone is aware of their biases. Having an unconscious or implicit bias in the workplace can derail your career.
They’re Here: What You Need to Know About Training Gen-Z
61 million Gen Zers entered the workforce and are radically changing it forever. Join us to learn the differences they make and in training them.
Excited Delirium: An Overview for ECOs
Join us for this overview of what Excited Delirium is and if there are any steps you can take to help your responders in this situation.
Leading Through the Relationship Minefield
Everyone has relationships at work, whether friendly, adversarial, romantic, or just business. Let's talk about ways to lead through these relationships.
Live911: What’s In It For You
You've heard about it, you've wondered about it, and you've got questions. Join us for a brief session to explain what Live911 is, how it works, and how it can benefit your agency.
Leading the Toxic Employee
We all have them, the toxic employee. In this session we will discuss various ways of dealing with them while maintaining your sanity.
The Leadership Twilight Zone: Handling Situations That Aren’t in the Manual
How do you handle the things that aren't in the manual? Learn from situations other leaders have faced, and how to think through employee incidents.