About Beth English

After 31 years as a public safety communications profession, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

9-1-1 Technology for Non-Engineers: Episode 2 The Rest of the Story

NG9-1-1 is taking PSAPs to the next level of modern communications. Text, video, data, GIS, and more can be received, captured and shared in real time.

By |December 6th, 2019|Webinars|Comments Off on 9-1-1 Technology for Non-Engineers: Episode 2 The Rest of the Story

Aztec High School Shooting – “The School Shooting You Didn’t Hear About”

Gain an understanding of this incident from the dispatch center’s perspective including pre-planning, lessons learned and moving forward after the incident.

By |August 6th, 2019|Webinars|Comments Off on Aztec High School Shooting – “The School Shooting You Didn’t Hear About”

Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?

By |July 16th, 2019|Quality Assurance|Comments Off on Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker

Another trainee bit the dust, which means you’re still [...]

By |June 28th, 2019|Webinars|Comments Off on From Punching Bag to Telecommunicator: Training Mistakes to Avoid When Developing Your BEST Co-worker