About Beth English

After 31 years as a public safety communications profession, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

You’ve started your quality assurance program. You’ve been listening to calls and radio traffic. What will you discover that you didn’t know?

By |July 16th, 2019|Quality Assurance|Comments Off on Quality Assurance: Surprising things QA can reveal about your 9-1-1 center

As They Keep Calm & Carry On – Thoughts on Telecommunicator Recognition

We cannot express our appreciation enough for those of you who are there to help everyone, every day. You are the true First Responder. Celebrate yourselves this week, celebrate the good you do, and celebrate the fact that there are people who really do appreciate you and are thankful that you are there for us.

By |April 16th, 2019|News|Comments Off on As They Keep Calm & Carry On – Thoughts on Telecommunicator Recognition