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About Beth English

After 31 years as a public safety communications profession, Beth English is a believer in PSAP QA. She has seen firsthand, the positive effects QA can have on an agency, both internally and externally. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She has earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is an active NENA volunteer including serving as President of the Texas Chapter. At Commercial Electronics, Beth oversees the QA program, CEQIP and provides HighGround Training.

The Leadership Twilight Zone: Handling Situations That Aren’t in the Manual

How do you handle the things that aren't in the manual? Learn from situations other leaders have faced, and how to think through employee incidents.

By |August 4th, 2020|Webinars|Comments Off on The Leadership Twilight Zone: Handling Situations That Aren’t in the Manual

Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR)

Learn about the history of LMR, the basic network configurations and the important role APCO has played in the evolution of LMR.

By |March 5th, 2020|Webinars|Comments Off on Radio 101: What Telecomunicators Need to Know About Land Mobile Radio (LMR)

Drones and 9-1-1: Are You Ready for THIS?

Drones have been the must have toy for the "big boys", but they aren't just toys any more. Join this session to learn about how drones are being used by public safety, and also what actions you should take if you receive a 9-1-1 call about a drone being used for possible illegal activity.

By |February 4th, 2020|Webinars|Comments Off on Drones and 9-1-1: Are You Ready for THIS?