Monthly Live Webinars
Relevant training to get the most from your HigherGround recording system.
Two skill levels – Basic and Advanced
Workshift Friendly Schedules!
Flexible Group training

 

Basic Training

HG Basic Training:

Who: Dispatch/Staff/New Hires

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered monthly

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

Flexible Group Training

Schedule training at a time convenient to your team that meets your specific agency needs. For more info and rates, contact: info@comelectronics.com.

Advanced Training

Recording for Administrators & Supervisors:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

Starting with customizing retrieval and report settings, this webinar will show you how to personalize your HG recording system for administration/supervision. Learn the capabilities of settings for View, Report Templates, Dashboard, My Reports and Run.

Quality Assurance: How to make it work for you:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

HG’s QA is a great tool for trainers and managers. At the conclusion of this webinar you will know how to use and customize Advance Playback and Real-Time Monitor to identify how communicators are spending their time. Learn how to track by agent and monitor in real-time radio and phone traffic. In addition learn how to create your own reports and grading forms.

Customizing Reports for Your Center:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.


Select Class to Register

  1. HG Basic Training

    August 22 @ 10:00 am - 11:00 am
  2. HG Basic Training

    September 10 @ 1:00 pm - 2:00 pm
  3. HG Advanced Training — Recording for Administrators & Supervisors

    October 15 @ 7:00 pm - 8:00 pm


Meet the Instructor

Beth English, ENP, CMCP

With a passion for 9-1-1 and the communications profession, Beth English is a power user and advocate of HigherGround’s Capture911 having brought HG on board at three different PSAPs. Beth is also a popular trainer and regularly presents at state and national telecommunicator training conferences on topics that have included contingency planning, public education, employee recognition, in addition to productive and constructive criticism. She earned her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE). An active NENA volunteer, she is Past-president of the Texas Chapter. After more than 31 years of service in Public Safety Communications, Beth recently joined the Commercial Electronics’ team to oversee CE’s HG Training and QA program, CEQIP.