Monthly Live Webinars
Relevant training to get the most from your HigherGround recording system.
Two skill levels – Basic and Advanced
Workshift Friendly Schedules!
Customized training

 

Basic Training

HG Basic Training:

Who: Dispatch/Staff/New Hires

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered six times per year

This webinar will cover what is needed to effectively operate HG’s Capture911. Including: personalizing screen layout; searching by filter and sorting the results; using playback and redaction; and saving and sharing interactions.

Customized Training

If you need specific, individual training for special circumstances, we will be happy to work with you to set up a training session for you. Please send an email to support@comelectronics.com and a training support specialist will contact you to discuss your needs.

Give us a call at 1-800-933-4077 – Option 8 or send us an email at support@comelectronics.com to get started today

Advanced Training

Recording for Administrators & Supervisors:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

Starting with customizing retrieval and report settings, this webinar will show you how to personalize your HG recording system for administration/supervision. Learn the capabilities of settings for View, Report Templates, Dashboard, My Reports and Run.

Quality Assurance: How to make it work for you:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

HG’s QA is a great tool for trainers and managers. At the conclusion of this webinar you will know how to use and customize Advance Playback and Real-Time Monitor to identify how communicators are spending their time. Learn how to track by agent and monitor in real-time radio and phone traffic. In addition learn how to create your own reports and grading forms.

Customizing Reports for Your Center:

Who: Administrator/Supervisor

Instructor: Beth English ENP, CMCP
Duration: 1 hour – Offered two times per year

Every center has its own unique reporting requirements. In this webinar you will learn how to customize your reporting to find out what you want to know about specific agents, times, stations, departments and divisions. Learn how to bring all of your collected data together and prioritize it by what is important to you and your center’s goals.


Select Class to Register

  1. HG Basic Training

    July 9 @ 6:00 pm - 7:00 pm
  2. HG Advanced Training — Customizing Reports for Your Center

    August 13 @ 10:00 am - 11:00 am
  3. HG Basic Training

    September 10 @ 1:00 pm - 2:00 pm


Meet the Instructor

Beth English, ENP, CMCP

Beth English is a power user and advocate of HigherGround’s Capture9-1-1 and has brought HG on board at three different PSAPs. An active NENA volunteer, she is Past-president of the Texas Chapter. Beth also holds her Master Telecommunicator Proficiency Certification from Texas Commission on Law Enforcement (TCOLE) and is a popular trainer. As Communications Director for the Rowlett Police Department she is responsible for the overall operation of the 9-1-1 center. Beth is passionate for 9-1-1 and the Communications Profession.