Smart911 Introduced to BRADD board

By ROBYN L. MINOR, The Daily News
Tuesday, October 25, 2011 11:36 AM CDT

The Smart911 service was introduced to area officials Monday at the Barren River Area Development District board meeting. The system, in agreements with all major carriers, can track cell phone calls of all registered users made within the areas serviced by Smart911.


“It’s estimated that at least 70 percent of 911 calls come from cell phones,” Reiter said. “With our system all we have to do is press a button … and we can get accurate addresses where the cell phone is.”


“Even if your county doesn’t have the system, you can register online and your information will be in our database for when you are in those covered areas,” said Noah Reiter, director of Industry Solutions at Smart911.

It’s unlike traditional 911 systems, which are landline-based. While traditional 911 can tell general areas where cell phone calls are initiated, once a call is disconnected and the person moves, that changes.

That bypasses the paperwork that is currently required to be filed with particular carriers to get them to pass on that information.

Reiter said his company can do that because residents – when they provide their emergency information, such as where their home is located, its layout, members of the household, medical information and cell and landline numbers – also sign a waiver that allows the company to track their cell phones. None of that information is accessed until a person with one of the numbers associated with the resident is used to call 911.

Reiter said the fees for such a system are based on the number of 911 operators in a center.

In south central Kentucky, many counties use Kentucky State Police for their 911 and dispatching purposes. Ritchie Curtis, account executive for Commercial Electronics, which sells the system, said he has been talking with KSP.

Curtis said KSP needs other system improvements before they consider the investment for the Smart911 system.

“But we are going to work on them,” he said.

Even if counties don’t have their system, Curtis encourages residents to register at smart911.com. There is no cost for residents to do so.