Installation & Support
Quality Service & Support
At CEC, we believe quality support starts from the very beginning of the sales process and continues 24×7 through the installation, training and maintenance of any CEC product. We stand behind every software solution and service we provide.
Our professional customer support team serves as your single point of contact for installation and service, and is dedicated to keeping your system up and running, efficiently, and around the clock.
For system reliability that is unmatched within the industry, our maintenance and service agreements include:
- Software / hardware support options to meet your budgetary requirements which can save you up to 20% of your current annual maintenance dollars.
- Receive free software updates throughout the duration of your support contract.
- Free online software training. CEC offers on-line training webinars along with on-line videos available on the CEC website.
- Access to our certified technicians for troubleshooting your recording system and assisting you in the proper usage of your system. The technical services representative will answer your questions and resolve your problem. Technical services have over 50 years combined experience in the recording industry.
- With CEC’s service agreement, you can be sure your system is operating in a secure environment, and monitored for reliability around the clock.